by Geoff Beckstrom | Nov 21, 2022
NGNCloudComm has been named the 2022 Customer TMC Labs Innovation Award winning CCaaS. According to Erik Linask from TMC “We chose the Grupo NGN NGNCloudComm to win the 2022 CUSTOMER TMC Labs Innovation Award because of its incredible functionality, recent...
by Geoff Beckstrom | Nov 10, 2022
Grupo NGN helped a BPO save more than $2.2 Million by switching to NGNCloudComm. How much can you save? Prior to moving to NGNCloudComm this large BPO customer was using and paying for multiple systems to meet their client’s needs for outbound and inbound dialing. The...
by Javier Limones | Nov 3, 2022
It is my impression that the Contact Center industry indoctrinates customers to simply not expect that complex scenarios can or should be managed by CCaaS products because their platforms lack the foundation and flexibility needed to run modern Contact Centers. As I...
by Javier Limones | Oct 20, 2022
Agent: Hi, may I speak with John Doe? I am calling on behalf of your car dealer to inform you that we found the vehicle you were looking for! Customer: Hi! I am super interested in talking to you. Unfortunately, I am in the middle of a meeting. But I have a few...
by Geoff Beckstrom | Oct 13, 2022
Limited Time Offer Get a free AI and visual data analysis from NGNInsights Read more What is Gamification? Gamification is the application of features commonly used in games to a non-game environment with a goal of improved performance or outcomes as the result of...
by Geoff Beckstrom | Sep 29, 2022
How NGNCloudComm increases Contact Center ROI by automatically prioritizing the most profitable leads to be contacted first ROI Focus The underlying code for NGNCloudComm was first developed in 1995 and was built from the ground up as a Contact Center focused...
