by Geoff Beckstrom | Jun 28, 2022
California Regional MLS sees Schedule Adherence Improvement with NGNInsights California Regional MLS (CRMLS) is the largest and most recognized Multiple Listing Service in the world. The CRMLS Customer Care department handles support for a base of over 110,000 real...
by Geoff Beckstrom | Jun 21, 2022
Grupo NGN will be releasing an update to NGNInsights (2.7.2) with exciting features including 5 specific customer requests. The release will be available Monday June 27th 2022. Customer Requests Agent Data Spotlight Page Prior to this release, agents only had access...
by Javier Limones | May 12, 2022
Multiple changes to the way you conduct your business are coming from numerous fronts, State & Federal. A lot of these changes have more complex rules than a simple manual or automatic dial and now are being extended in multiple cases to B2B interactions. For...
by Geoff Beckstrom | Apr 13, 2022
You have likely heard about the bill that was passed in Florida last July and are probably working on becoming compliant or maybe you have stopped calling Florida altogether! But are you aware that several additional states (Georgia, Missouri, New York, Oklahoma, and...
by Javier Limones | Apr 6, 2022
Over the last decade, things that used to be considered farfetched are becoming a reality more than ever. This fact is not different for the CCaaS (Contact Center as a Service) world. We live in a different kind of world now where the threat of Cyberwarfare looms over...
by Andrei Carvalho | Mar 31, 2022
Developed and designed by a team with behavioral science background, video game professionals, data visualization experts and a team with more than 100 combined years of experience with Omnichannel contact centers solutions. NGNInsights improves agents and supervisors...
