Compliance Corner from Grupo NGN

Does your CCaaS protect against high-cost TCPA fines?

In today's regulatory landscape, compliance is more critical than ever. A recent case in Texas highlights the financial...

Ready for new State TCPA laws? There are more than 380 proposed bills for new Contact Center focused laws across the 50 US...

On December 15, 1791, three-fourths of the existing US State legislatures ratified the first 10 Amendments of the...

NGNCloudComm users already have what they need to be compliant with Oklahoma’s “Mini TCPA” law, HB 3168, that goes into...

Spain has approved a bill that requires companies to answer calls within 3 minutes by a live person and not to leave...

Multiple changes to the way you conduct your business are coming from numerous fronts, State & Federal. A lot of these...

You have likely heard about the bill that was passed in Florida last July and are probably working on becoming compliant...

Earlier this year, I started hearing our customers and resellers talk about 10DLC with a certain amount of dread, often in...

Grupo NGN, Inc. will complete rollout of STIR/SHAKEN attestation for all numbers by June 30, 2021. While many customers...

While all eyes were on the Supreme Court’s opinion on TCPA, several states started taking matters into their own hands....

On April 1, 2021, the United States Supreme Court issued an opinion in the case of Facebook v Duguid. While their opinion...

The basic principle I have in mind and that I have applied is much like how a squirrel lives its life (at least, where I am...

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