Compliance Corner from Grupo NGN
Does your CCaaS protect against high-cost TCPA fines?
In today's regulatory landscape, compliance is more critical than ever. A recent case in Texas highlights the financial...
Ready for new State TCPA laws?
Ready for new State TCPA laws? There are more than 380 proposed bills for new Contact Center focused laws across the 50 US...
Contact Center Bill of Rights
On December 15, 1791, three-fourths of the existing US State legislatures ratified the first 10 Amendments of the...
Is Your Contact Center Ready for Oklahoma Compliance?
NGNCloudComm users already have what they need to be compliant with Oklahoma’s “Mini TCPA” law, HB 3168, that goes into...
New law requires 3 minutes or less wait times
Spain has approved a bill that requires companies to answer calls within 3 minutes by a live person and not to leave...
Legal Changes are brewing… Is your Omnichannel Contact Center Software future proof?
Multiple changes to the way you conduct your business are coming from numerous fronts, State & Federal. A lot of these...
Are you compliant with Florida’s new laws? What about New York? Missouri? Utah?
You have likely heard about the bill that was passed in Florida last July  and are probably working on becoming compliant...
How Carriers Plan to Change Business Texting with 10DLC
Earlier this year, I started hearing our customers and resellers talk about 10DLC with a certain amount of dread, often in...
STIR/SHAKEN ROLLOUT
Grupo NGN, Inc. will complete rollout of STIR/SHAKEN attestation for all numbers by June 30, 2021. While many customers...
Florida SB 1120 – What you need to know before July 1, 2021
While all eyes were on the Supreme Court’s opinion on TCPA, several states started taking matters into their own hands....
The Reports of TCPA’s Death Are Greatly Exaggerated
On April 1, 2021, the United States Supreme Court issued an opinion in the case of Facebook v Duguid. While their opinion...
Preparing For Audits
The basic principle I have in mind and that I have applied is much like how a squirrel lives its life (at least, where I am...