CCaaS General Articles from Grupo NGN

Grupo NGN Addresses and Surpasses Common Call Center Industry Concerns

Solving Common Call Center Industry Concerns in the dynamic and fast-paced world of cloud communications requires a partner...

Artificial Intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to perform...

What is TTS? Text to speech (TTS) is a technology that has revolutionized the way we interact with our devices. By...

What is the difference between a Call Center and a Contact Center?It is widely accepted that a Call Center is focused on...

Predictive AI Outbound Dialing with NGNCloudComm. NGNCloudComm is an omnichannel Contact Center solution that includes a...

Optichannel DefinedNGNCloudComm redefines optichannel for the Contact Center industry with its latest release by Grupo NGN....

The talk of Artificial Intelligence or AI enhancements in the Contact Center has been on the rise recently. I am naturally...

The latest upgrade to NGNInsights includes a dashboard that adds a customizable view of a Contact Centers performance...

Offering a store where employees can shop and buy items is a great way to add motivation and fun to your Contact Center....

Grupo NGN helped a BPO save more than $2.2 Million by switching to NGNCloudComm. How much can you save?Prior to moving to...

It is my impression that the Contact Center industry indoctrinates customers to simply not expect that complex scenarios...

Agent: Hi, may I speak with John Doe? I am calling on behalf of your car dealer to inform you that we found the vehicle you...

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