CCaaS General Articles from Grupo NGN

Accelerate Your Contact Center with NGNCloudComm AI Agents

Moving from traditional Call Centers to NGNCloudComm AI AgentsThe customer service landscape is changing. Traditionally,...

NGNCloudComm’s Hyper-Personalized Customer JourneysSee how NGNCloudComm redefines CX Excellence with Hyper-personalization...

Automate Engagement with NGNCloudComm AINGNCloudComm has been leveraging AI to shape customer interactions in significant...

$Improve Text Messaging with NGNCloudComm$

With NGNCloudComm, Contact Centers imrpove text messaging with a Total Experience (TX) by passing key data securely through...

Solving Common Call Center Industry Concerns in the dynamic and fast-paced world of cloud communications requires a partner...

Artificial Intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to perform...

What is TTS? Text to speech (TTS) is a technology that has revolutionized the way we interact with our devices. By...

What is the difference between a Call Center and a Contact Center?It is widely accepted that a Call Center is focused on...

Predictive AI Outbound Dialing with NGNCloudComm. NGNCloudComm is an omnichannel Contact Center solution that includes a...

Optichannel DefinedNGNCloudComm redefines optichannel for the Contact Center industry with its latest release by Grupo NGN....

The talk of Artificial Intelligence or AI enhancements in the Contact Center has been on the rise recently. I am naturally...

The latest upgrade to NGNInsights includes a dashboard that adds a customizable view of a Contact Centers performance...