NGNCloudComm Insights – Agent Tile
The Agent Tile is the key Contact Center Analytics driver for our performance and gamification platform and dashboards.
The NGNCloudComm Insights Agent Tile is the driving force behind our Contact Center Analytics platform and gamification dashboards. With its comprehensive insights and intuitive interface, it empowers your team to deliver exceptional customer experiences and achieve outstanding results. Join us and unlock the full potential of your contact center operations. Together, we’ll revolutionize the way you connect with your customers!
1 Customize Your Own Tile
Create your own tile to spotlight the crucial Key Performance Indicators (KPIs) or Objectives and Key Results (OKRs). Unleash your creativity and craft a unique tile that captures the essence of your business goals. Let it be a visual representation of your success, guiding your team towards remarkable achievements. Embrace the power of NGNCloudComm Insights – Agent Tile and immerse yourself in a world of data-driven decision-making. With its intuitive interface and comprehensive analytics, our Agent Tile empowers you to elevate your contact center performance to unprecedented heights.
Learn more about our Agent Tile Builder and start improving your Contact Center Analytics today!
2 Multiple Views
Effective Contact Center Analytics need to have multiple views for different goals. Agents need to see their data quickly and simply between their interactions. Supervisors need a combination of simple overviews with the ability to drill down on detailed data and results.
Our default mosiac view of the Agent Tile gives Supervisors that 10,000 foot overview. Supervisors can see trends and outliers in seconds rather than the hours it can take analyzing spreadsheets. Agents see their data consistently every shift.
The calendar view allows both Supervisors and Agents to see Tile results and performance over time. Patterns are also easy to indentify with this view. The Calendar view is the perfect framework to improve your 1:1 training sessions with your Contact Center Agents.
Need to see more than just the Green, Yellow, Red results? Our detail views give Superviros and Agents the ability to see their actual results.
Get Started With a Data Analysis Today
Embark on your NGNCloudComm Insights journey today by signing up for a data analysis. Access to up to 180 days’ worth of KPI and OKR data and let us build you a custom tile. Our advanced AI benchmarking capabilities will analyze your data and identify areas for improvement, empowering your contact center to drive enhanced ROI.