Give customers one consistent path to a great experienceCustomers expect consistent and high-quality experiences regardless of the channel they use to contact your company, whether it be voice, chat, web messaging or other methods. Providing excellent experiences fosters growth and customer loyalty, while poor experiences result in lost sales and customer churn. Routing customers immediately to the best agent for their needs increases the likelihood of continued engagement, and when agents know the reason for the customer's contact beforehand, they can tailor their conversations in the most effective manner. By employing the appropriate routing across all channels, customers receive faster and more efficient service from more productive agents.

Give customers the best possible experience by matching each caller with the best resource — whether it’s a representative or a bot. Customers have a consistent experience when you unify voice and digital in a single platform.

Interact with your customers in the most optimal way possible. Switch or mix between channels while maintaining the same interaction. For example, move from a voice call to a webchat with the same agent and customer.

Customers can get assistance with voice and online self-service options around the clock through speech-enabled interactive voice response (IVR) and web messaging. If a customer needs additional help that cannot be provided by the automated systems, the software enables seamless transitions from bots to human agents, ensuring a smooth and uninterrupted customer experience.

NGNCloudComm is a user-friendly and easy-to-use cloud-based contact center solution. NGNCloudComm was designed with the average user in mind, making it easy for non-technical users to make changes and configure the system as needed. The software is also intuitive, meaning that agents and supervisors can easily navigate and use the system without requiring extensive training or technical expertise. Overall, NGNCloudComm aims to provide businesses with a user-friendly, easy-to-use contact center solution that can be easily customized and adapted to their specific needs.