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Easily Build IVR Rules
for all Outbound Channels

Effective outbound communication is key to building strong customer relationships. NGNCloudComm empowers your contact center with a robust feature set, and our latest addition takes it a step further – Easily Build IVR Rules for all Outbound Channels.Why Outbound IVR Matters.

Why Outbound IVR Matters

Outbound Interactive Voice Response (IVR) is the backbone of proactive customer engagement. It allows you to automate and streamline outbound communication across various channels, ensuring a personalized and efficient experience for your customers.

Key Features

How it works

The Single File Recording feature of NGNCloudComm revolutionizes the way businesses handle recordings by providing a comprehensive, easy-to-manage solution for all customer interactions. This feature not only enhances the quality of service but also ensures regulatory compliance and operational efficiency.

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Login to NGNCloudComm Dashboard

Access our user-friendly dashboard where you'll find all the tools you need to manage your outbound communication effortlessly.
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Intuitive Rule Builder

Navigate to the intuitive role builder. Here, you can design and create the rules to be applied to a single or multiple outbound channel(s), whether it's Chat, WhatsApp, Voice, Email, or Text Message. Our intuitive interface guides you through the process, making it easy to craft personalized scripts and set conditions for each channel.
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Apply Your Rules to Campaigns

Once you've built your rules, it's time to select the campaigns you want to apply them to. Whether you're launching a new promotional campaign or following up with existing customers, NGNCloudComm allows you to assign your customized rules to the appropriate campaigns effortlessly.
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Save and Start Using

After fine-tuning your rules and assigning them to the desired campaigns, simply save your settings. Your outbound IVR rules are now ready to go! Start using NGNCloudComm to engage with your customers across multiple channels effectively and efficiently.

NGNCloudComm’s Easily Build IVR Rules feature revolutionizes the way you manage outbound communication across various channels. Empower your contact center with a solution designed for efficiency, personalization, and customer satisfaction.

To find out more about this and how it can impact your operation, please contact us.

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