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Easily Build IVR Rules for all Outbound Channels

Effective outbound communication is key to building strong customer relationships. NGNCloudComm empowers your contact center with a robust feature set, and our latest addition takes it a step further – Easily Build IVR Rules for all Outbound Channels.Why Outbound IVR Matters

Why Outbound IVR Matters

Outbound Interactive Voice Response (IVR) is the backbone of proactive customer engagement. It allows you to automate and streamline outbound communication across various channels, ensuring a personalized and efficient experience for your customers.

Key Features


Unified Rule Building

NGNCloudComm simplifies the complexity of managing outbound and inbound communication rules across diverse channels. With our unified rule-building interface, you can effortlessly create and manage IVR rules for Voice, Chat, WhatsApp, Email, Text Message, etc. campaigns.

Dynamic Scripting

Craft dynamic and responsive scripts for your outbound campaigns. NGNCloudComm’s IVR rule builder allows you to create adaptive scripts that can adjust based on customer responses, ensuring a personalized and engaging interaction.

Channel-Specific Customization

Tailor your communication strategy for each channel without the need for extensive coding. NGNCloudComm’s intuitive interface lets you set specific rules for Chat, WhatsApp, Voice, Email, and Text Message campaigns individually, ensuring a seamless and channel-appropriate customer experience.

Real-time Analytics

Gain actionable insights into the performance of your outbound campaigns. NGNCloudComm provides real-time analytics for each channel, allowing you to track campaign effectiveness, customer engagement, and more.

How It Works

Login to NGNCloudComm Dashboard

Access our user-friendly dashboard where you'll find all the tools you need to manage your outbound communication effortlessly.
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Intuitive Rule Builder

Navigate to the intuitive role builder. Here, you can design and create the rules to be applied to a single or multiple outbound channel(s), whether it's Chat, WhatsApp, Voice, Email, or Text Message.

Our intuitive interface guides you through the process, making it easy to craft personalized scripts and set conditions for each channel.

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Apply Your Rules to Campaigns

Once you've built your rules, it's time to select the campaigns you want to apply them to. Whether you're launching a new promotional campaign or following up with existing customers, NGNCloudComm allows you to assign your customized rules to the appropriate campaigns effortlessly.
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Save and Start Using

After fine-tuning your rules and assigning them to the desired campaigns, simply save your settings. Your outbound IVR rules are now ready to go! Start using NGNCloudComm to engage with your customers across multiple channels effectively and efficiently.
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Build IVR Rules for all Outbound Channels

NGNCloudComm’s Easily Build IVR Rules feature revolutionizes the way you manage outbound communication across various channels. Empower your contact center with a solution designed for efficiency, personalization, and customer satisfaction.

Ready to take your outbound communication to the next level? Contact us to schedule a demo and experience the NGNCloudComm advantage.

To find out more about this and how it can impact your operation, please contact us.

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