Easily Build IVR Rules
for all Outbound Channels
Why Outbound IVR Matters
Outbound Interactive Voice Response (IVR) is the backbone of proactive customer engagement. It allows you to automate and streamline outbound communication across various channels, ensuring a personalized and efficient experience for your customers.
Key Features
Unified Rule Building
NGNCloudComm simplifies the complexity of managing outbound and inbound communication rules across diverse channels. With our unified rule-building interface, you can effortlessly create and manage IVR rules for Voice, Chat, WhatsApp, Email, Text Message, etc. campaigns.
Channel-Specific Customization
Tailor your communication strategy for each channel without the need for extensive coding. NGNCloudComm’s intuitive interface lets you set specific rules for Chat, WhatsApp, Voice, Email, and Text Message campaigns individually, ensuring a seamless and channel-appropriate customer experience.
Dynamic Scripting
Craft dynamic and responsive scripts for your outbound campaigns. NGNCloudComm’s IVR rule builder allows you to create adaptive scripts that can adjust based on customer responses, ensuring a personalized and engaging interaction.
Real-time Analytics
Gain actionable insights into the performance of your outbound campaigns. NGNCloudComm provides real-time analytics for each channel, allowing you to track campaign effectiveness, customer engagement, and more.
How it works
The Single File Recording feature of NGNCloudComm revolutionizes the way businesses handle recordings by providing a comprehensive, easy-to-manage solution for all customer interactions. This feature not only enhances the quality of service but also ensures regulatory compliance and operational efficiency.
Login to NGNCloudComm Dashboard
Intuitive Rule Builder
Apply Your Rules to Campaigns
Save and Start Using
NGNCloudComm’s Easily Build IVR Rules feature revolutionizes the way you manage outbound communication across various channels. Empower your contact center with a solution designed for efficiency, personalization, and customer satisfaction.
To find out more about this and how it can impact your operation, please contact us.
844 GO GRUPO
(844) 464 7876

