Intelligent Call Recording with NGNCloudComm
Effective call recording is paramount for contact centers striving to provide top-notch service while adhering to data privacy regulations. NGNCloudComm has ushered in a new era of call recording, offering an intelligent solution that ensures both customer satisfaction and regulatory compliance.
Intelligent Call Recording from Grupo NGN for contact centers sets a new standard in call recording, ensuring comprehensive coverage, data privacy, easy accessibility, flexible retention, and affordability.
What sets NGNCloudComm's Intelligent Recording Apart?
100% Interaction Recording Coverage
Set Your Rules on Recording Coverage
PII and Payment Information Exclusion
Easy Access and Retrieval
No Extra Cost
Get started with us
Our Contact Center Intelligent Recording solution represents a significant leap forward in any operations. With its 100% interaction recording coverage or rules based, capability to exclude sensitive data, and easy accessibility through various channels, it empowers businesses to enhance customer service, agent training, and compliance with data privacy regulations.
The storage-based retention approach ensures that critical insights are preserved, without being constrained by arbitrary time limits. Perhaps most impressively, this comprehensive solution is included in the standard licensing package, eliminating any additional cost concerns.
NGNCloudComm’s commitment to innovation and compliance makes it an ideal choice for contact centers looking to thrive in the competitive landscape while ensuring data privacy and quality customer service.