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Pavilion Payments Saves Money While Improving Their Total Experience with NGNCloudComm

Customer Experience (CX) is a popular term in the Contact Center industry today. At Grupo NGN we use the phrase Total Experience (TX) because with decades of experience in this industry we understand that your Customer Experience can only be as good as your Agent Experience and Management Experience.

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Recently this concept of TX played out for Pavilion Payments. Grupo NGN worked with Pavilion to upgrade their entire communications system, improving their Customer Experience by improving their Total Experience while saving the company money.

Formerly known as Global Payments Gaming Solutions, Pavilion Payments is the leading omni-channel payments provider exclusively serving the gaming industry. Pavilion Payments enables the world’s gaming entertainment leaders to create amazing consumer experiences and maximize spend across all their physical and digital properties. Pavilion Payments is the leading omnichannel payment solutions provider for the gaming industry, providing integrated omnichannel and software solutions that enable flexible funding, play and cash out. To increase their Total Experience for both employees and customers Pavilion uses NGNCloudComm from Grupo NGN.

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Pavilion Payments Saves With NGNCloudComm

George Carson, Director of Operations for Pavilion Payments shared, “NGNCloudComm’s contact center solution has been instrumental for Pavilion Payments since replacing our PBX platform for a full featured CCaaS solution. The Grupo NGN team collaborated closely with our internal team to implement a cost-effective solution that is tailored to our unique business model, resulting in a first-rate experience for both our users and client base. Their solution efficiently eliminated phone extensions, telco circuits, and hardware, leading to significant cost savings for our organization. Our migration, combined with the incredible support from Grupo NGN, has not only delivered substantial financial savings for Pavilion Payments but, more importantly, has enhanced our customer experience, aligning seamlessly with our overall objectives.”

Many companies today are using PBX, UCaaS, or even other CCaaS systems that are not capable of providing a full Omnichannel or Optichannel experience. NGNCloudComm is a full featured CCaaS system with inbound and outbound voice, video, screen sharing, IVR, text messaging, webchat, email, Agent Assisted AI, social media communication management and much, much more in a single platform. The system is supported by a top-rated customer service team that takes pride in maintaining a perfect NPS score. G2 recognizes Grupo NGN and NGNCloudComm for “Best Support”, “Easiest to do Business With”, and “Best Meets Requirements”.

Contact Us to learn more about how Grupo NGN can improve your Contact Centers Total Experience!