Contact Center Awards

Contact Center Awards for Grupo NGN and NGNCloudComm, including multiple badges from G2, have been coming in for more than 3 decades. 

Thank for your interest about Grupo NGN. We have a long path since it’s inception in 1987 and the First Version (ASD softswitch) came out in 1995. At that time, we already designed an Omnichannel AI powered Call Center software.

You may have known us under other names like EnSERcle (white label to EIS/SER) or OpenScape Contact Center CD after we were acquired by Siemens  Enterprise Networks (Unify/Atos) in 2009.

Grupo NGN was born as a continuation of SCS in 2014 and reacquired its rights to the software in Dec 2018. Since then, we continue to improve and enhance our offering to the market.

We are not just a vendor selling software. We are a technology partner committed to our customers’ long-term success. To that end, we have designed our software to adapt to the customer’s needs, we don’t expect customers to adapt to our products and our customers do not require programming knowledge.