NGNInsights
Agent Performance, Chat and Gamification
NGNCloudComm Insights is revolutionizing contact center operations by leveraging the power of gamification to motivate and empower agents and supervisors.
NGNInsights Agent Web
NGNCloudComm Insights makes it easy to gamify agent performance. A key part of this is the badges and leaderboards.
This keeps agents and supervisors motivated and engaged, while providing a way to track and measure progress.
Your supervisors can boost efficiency and save valuable time by automating report generation and analysis.
Say goodbye to manual data crunching and hello to data-driven decision-making.
Real-Time Performance Feedback
NGNInsights promotes an open feedback loop between agents and supervisors, giving agents instant insight into their performance metrics. This transparency motivates agents to improve their productivity and enables supervisors to allocate their time more efficiently.
AI-Powered Analytics and Gamification
The platform integrates AI to analyse both historical and real-time data, identifying areas with the highest potential for improvement and return on investment. By incorporating gamification elements, NGNInsights turns performance improvement into an engaging experience that leads to measurable improvements in key performance indicators.
Customizable Dashboards and Reporting
NGNInsights provides supervisors and agents with access to dashboards displaying real-time and historical data through an easy-to-use interface. This design makes it easier to identify areas for improvement and highlights specific agents who may require additional training or support, streamlining the performance management process.
