Why are so Many People Moving to NGNCloudComm?
Major Contact Centers are moving to NGNCloudComm! Changing your Contact Center platform is a major decision and can be a lot of work. The team at Grupo NGN has hundreds of years of combined experience helping Contact Centers make a seamless transition to our award-winning CCaaS, NGNCloudComm. In this article we will review the different key reasons 7 different major customers made the switch to NGNCloudComm.
Reason: Third Party Integrations Customer: Major Non-Profit Organization Providing Senior Transportation
A major non-profit organization switched their multiple Contact Center locations over to move to NGNCloudComm in large part due to the platforms ability to integrate with data across the major ride share applications. NGNCloudComm allows agents to easily arrange rides on seniors’ behalf from a single platform. This capability has allowed the NPO to focus on growth and expansion into new territories.
Transform your Contact Center operations with NGNCloudComm, the expert in 3rd party data integrations. Imagine an advanced IVR system, but for seamlessly processing data instead of handling voice calls. Our cutting-edge integrations consolidate platforms, automate essential processes, and enhance efficiency. The result? Significant time and cost savings for your Contact Center and a more streamlined, enjoyable work environment for your agents
Reason: Fast and Affordable Custom Configuration Customer: Major Health Provider
Patient Transportation is the process of moving patients to different areas of a medical facility or even to different facilities depending on key factors. The team at Grupo NGN worked together with a Major Health Provider to custom develop an on-demand conferencing hotline for Patient Transportation. Using NGNCloudComm, the key decision makers including doctors, specialists, nurses, and administrators are able to easily join a conference call from any available phone to discuss time sensitive needs for patient care.
Because NGNCloudComm is a fully native platform built by the expert team at Grupo NGN, we can configure specialized features like Patient Transportation On-Demand Conferencing at a fraction of the time and cost compared to other CCaaS providers.
Reason: Practical use of AI Customer: Life Insurance Sales
When the CEO and Founder of a Life Insurance Sales finished his first demo of NGNCloudComm he said “My CTO and I have spent the last 6 months looking at every single CCaaS platform and yours is the first one that checks every box we need without any custom development or future road map requests.” Specifically, this Insurance Sales company is making use of NGNCloudComm’s outbound AI capabilities to ensure their agents are maximizing their time on the phone with qualified and interested leads.
Reason: Intelligent Call Recording Customer: Chronic Care & Patient Engagement Services Group
NGNCloudComm does not upcharge for 100% call recording and does not put arbitrary time limits on when recorded call files are deleted. With intelligent scripting, NGNCloudComm pauses call recording at key moments to avoid capturing PII, personal, medical, or payment information. These were key factors for an expanding Patient Engagement Services Group to leave their old CCaaS and move to NGNCloudComm.
Reason: BPO Partnerships Beyond Just Being a Software Vendor Customer: Iconic Motorcycle Manufacturer
When a potential new BPO recommended NGNCloudComm as the ideal CCaaS to meet the needs of an iconic motorcycle manufacturer, the manufacturer reached out to us directly for due diligence. The Grupo NGN team promptly scheduled a demo and, upon discovering the manufacturer’s collaboration with a BPO partner, seamlessly involved the BPO in both the sales and onboarding processes. This collaborative approach, coupled with the advanced features of NGNCloudComm and the exceptional support provided by Grupo NGN to the BPO partner, was instrumental in securing this significant opportunity..
Reason: Powerful but Simple Intelligent Scripting and Agent UX Customer: Litigation Support Service
A nationwide, all-inclusive litigation support company chose NGNCloudComm because of our ability to integrate all the necessary data handled by their agents into a single platform and agent interface. Litigation Support agents can contact hospitals, municipalities, courthouses, and private businesses as needed by phone, text message, and email to fulfill court orders all from a single platform. Moving to NGNCloudComm has saved this company thousands of dollars in license fees for additional platforms they no longer need and drastically increased the efficiency of their work.
Reason: Sub-Vendor Management and On Demand Scalability Customer: Property Insurance Provider
This not-for-profit, tax-exempt government entity relies on NGNCloudComm to efficiently manage multiple BPO sub-vendors during peak hurricane and storm seasons. With NGNCloudComm, all sub-vendors can log into the same system to handle the surge in insurance claims after major storms.
Each sub-vendor has restricted access, only being able to manage their own agents, while the parent entity maintains full control and visibility over data, reports, and exports. NGNCloudComm enables cost control by automatically scaling system usage during peak times, ensuring savings by avoiding year-round service fees. Grupo NGN stands out as the only provider capable of supporting up to 1,000 agents working 24/7 on demand after a storm event..
Reason: AI Powered Real Time Translation Customer: Identity Theft Services Provider
By using NGNCloudComm’s real time translation feature, a major ID Teft Service Provider eliminated the need for a five-figure monthly bill to a 3rd party conference call translation service. In addition to the significant cost savings, customers no longer must endure the on-hold waiting periods for an available 3rd party translator. First Call Resolution has increased, and Average Call Duration has decreased.
Ready to Make the Move Yourself?
Reach out to us today to see how the team at Grupo NGN and NGNCloudComm can make a difference for your Contact Center!
