Grupo NGN Blog

Call Center vs Contact Center

Call Center vs Contact Center

What is the difference between a Call Center and a Contact Center?It is widely accepted that a Call Center is focused on...

Ready for new State TCPA laws?

Ready for new State TCPA laws?

Ready for new State TCPA laws? There are more than 380 proposed bills for new Contact Center focused laws across the 50 US...

NGNCloudComm Redefines Optichannel

NGNCloudComm Redefines Optichannel

Optichannel DefinedNGNCloudComm redefines optichannel for the Contact Center industry with its latest release by Grupo NGN....

When is AI BS and what is ChatGPT

When is AI BS and what is ChatGPT

The talk of Artificial Intelligence or AI enhancements in the Contact Center has been on the rise recently. I am naturally...

Houseplant Appreciation Day

Houseplant Appreciation Day

January 10 is Houseplant Appreciation Day and a perfect time to discuss remote work in the Contact Center world. While...

Contact Center Bill of Rights

Contact Center Bill of Rights

On December 15, 1791, three-fourths of the existing US State legislatures ratified the first 10 Amendments of the...

Monthly Savings with NGNCloudcomm

Monthly Savings with NGNCloudcomm

Grupo NGN helped a BPO save more than $2.2 Million by switching to NGNCloudComm. How much can you save?Prior to moving to...

The Brains Behind Grupo NGN

The Brains Behind Grupo NGN

The real brains behind Grupo NGN is the amazing team of sales, support, and development that works around the globe. You...

NGNInsights 2.7.3 Release Notes

NGNInsights 2.7.3 Release Notes

Grupo NGN has released an update to NGNInsights (2.7.3) with new features including specific customer requests. The release...

Total Experience

Total Experience

Last week we introduced the concept of Total Experience (TX) as a means to achieve excellent Customer Experience (CX). This...

Total Experience with Grupo NGN

Total Experience with Grupo NGN

CX or Customer Experience has become a key marketing buzz word across multiple industries. Depending on the perspective and...

NGNInsights 2.7.2 Release

NGNInsights 2.7.2 Release

Grupo NGN will be releasing an update to NGNInsights (2.7.2) with exciting features including 5 specific customer requests....

NGNCloudComm now supports WhatsApp

NGNCloudComm now supports WhatsApp

NGNCloudComm has added WhatsApp support to its industry leading omnichannel platform. Contact Centers can now add all the...

STIR/SHAKEN ROLLOUT

STIR/SHAKEN ROLLOUT

Grupo NGN, Inc. will complete rollout of STIR/SHAKEN attestation for all numbers by June 30, 2021. While many customers...

Preparing For Audits

Preparing For Audits

The basic principle I have in mind and that I have applied is much like how a squirrel lives its life (at least, where I am...