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Intelligent Call Recording Storage for Contact Centers

At NGNCloudComm, the award winning cloud based inbound and outbound CCaaS solution from Grupo NGN, we understand the critical role that call recordings play in enhancing customer service, ensuring compliance, and driving operational excellence in contact centers.

Why Intelligent Call Recording Storage Storage Space Matters

Unlike traditional contact center software that imposes arbitrary timeframes for deleting call recording files, NGNCloudComm’s Intelligent Call Recording Storage revolutionizes the industry by introducing a groundbreaking approach – recorded files are maintained based on available storage space rather than predetermined time constraints.

In conventional contact center solutions, call recording limitations are often set based on fixed timeframes, leading to potential data loss and restricted access to historical interactions. NGNCloudComm Intelligent Call Recording eliminates this constraint by prioritizing storage space over arbitrary time periods.

Unlimited Recording Capability

With NGNCloudComm, there’s no need to worry about missing out on crucial customer interactions due to storage or timeframe limitations. As long as there is available space, your contact center can record and retain an unlimited number of calls for as long as needed.

Flexible Retention Policies

Our platform allows you to set retention policies based on your specific needs and compliance requirements. You have the flexibility to determine how long recordings should be stored, ensuring adherence to industry regulations without sacrificing valuable data.

Key Benefits

The NGNCloudComm Advantage

  • ⭐️ Reliability ⭐️ Say goodbye to the frustration of losing valuable customer interactions. NGNCloudComm’s storage-based recording ensures a reliable and consistent approach to call recording without arbitrary limitations.
  • ⚖️ Compliance ⚖️ Meet regulatory requirements effortlessly by tailoring retention policies to align with industry standards. NGNCloudComm empowers you to stay compliant without compromising on operational efficiency.
  • 💵 Cost-effectiveness 💵 By optimizing storage usage and automating archiving processes, NGNCloudComm helps you achieve cost savings. Pay for what you use, and scale your recording capabilities without unnecessary expenses.

Experience the future of contact center software with NGNCloudComm. Say goodbye to restrictive recording timeframes and embrace a dynamic, storage-centric approach that puts you in control. Contact us today to learn more about how NGNCloudComm can transform your contact center’s recording capabilities.

To find out more about this and how it can impact your operation, please contact us.

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(844) 464 7876