CCaaS Best Practices Notes from Grupo NGN

Accelerate Your Contact Center with NGNCloudComm AI Agents

Moving from traditional Call Centers to NGNCloudComm AI AgentsThe customer service landscape is changing. Traditionally,...

NGNCloudComm’s Hyper-Personalized Customer JourneysSee how NGNCloudComm redefines CX Excellence with Hyper-personalization...

Automate Engagement with NGNCloudComm AINGNCloudComm has been leveraging AI to shape customer interactions in significant...

In today's regulatory landscape, compliance is more critical than ever. A recent case in Texas highlights the financial...

Offering a store where employees can shop and buy items is a great way to add motivation and fun to your Contact Center....

What is Gamification?Gamification is the application of features commonly used in games to a non-game environment with a...

Contact Centers who work with a technology partner like Grupo NGN get better results than centers that purchase software...

The real brains behind Grupo NGN is the amazing team of sales, support, and development that works around the globe. You...

Last week I had a training meeting with a long time NGNInsights customer for a block of newly hired managers. These...

Have you tried using other chat systems – Teams, Zoom, Rocket Chat, but find that you need additional features and options...

Last week we introduced the concept of Total Experience (TX) as a means to achieve excellent Customer Experience (CX). This...

CX or Customer Experience has become a key marketing buzz word across multiple industries. Depending on the perspective and...