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Empower Your Contact Center with AI-Powered Agent Assist

Enhance customer interactions with NGNCloudComm, the award winning cloud based inbound and outbound CCaaS solution from Grupo NGN,  AI powered Agent Assist feature, revolutionizing the way your agents engage with customers. With our innovative AI service seamlessly integrated into your contact center solution, your agents will receive real-time suggestions and guidance, ensuring efficient and effective responses to customer inquiries.

NGNCloudComm AI-powered Agent Assistance

How the AI Agent Assist Works

When a customer reaches out via voice or chat, their query is processed through our live AI service, which leverages advanced technology to analyze the text. Our system utilizes a Natural Language Processing (NLP) service that allows you to create a natural conversational layer over your data. It is used to find the most appropriate answer for any input from your custom knowledge base (KB) of information. This allows for accurate and insightful suggestions to the customer’s specific needs.

Our AI powered Agent Assistance feature isn’t just about providing answers; it’s about delivering a comprehensive solution that enhances the entire customer experience.

Key Benefits

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Works for Both Voice and Chat

NGNCloudComm’s Agent Assist feature seamlessly integrates with both voice and chat interactions. Regardless of the channel your customers use to engage, our advanced AI service is ready to provide real-time suggestions and guidance to your agents, ensuring consistent and efficient support across all communication channels.

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Works for Custom Questions

With NGNCloudComm, customization reaches new heights as our Agent Assist feature supports handling custom questions based on your existing documentation. Operating within a controlled world environment, our AI service exclusively utilizes the data provided, mitigating the risk of errors or misinformation. This innovative approach ensures that agents receive tailored suggestions relevant to your specific business context, fostering accuracy and reliability in customer interactions.

Comprehensive Knowledge Base

By incorporating multiple sources such as product manuals, FAQ pages, and marketing material into our Agent Assist, NGNCloudComm can develop a robust knowledge base. This helps in providing accurate and comprehensive responses to customer inquiries, which can include detailed product information, promotional details, and troubleshooting steps.

 

Seamless Integration, Maximum Flexibility

NGNCloudComm’s Agent Assist is designed to seamlessly integrate into your existing contact center infrastructure. Whether you prefer to have AI support agents directly or provide suggestions for agent review, our flexible approach ensures that your operations run smoothly.

Unlock the Power of AI with NGNCloudComm

Transform your contact center into a hub of efficiency and excellence with NGNCloudComm’s Agent Assist feature. Elevate customer interactions, streamline workflows, and drive business growth with our AI-powered solution. Get started today and experience the future of customer engagement.

To find out more about this and how it can impact your operation, please contact us.

844 GO GRUPO

(844) 464 7876