NGNCloudComm’s Agent Assist feature seamlessly integrates with both voice and chat interactions. Regardless of the channel your customers use to engage, our advanced AI service is ready to provide real-time suggestions and guidance to your agents, ensuring consistent and efficient support across all communication channels.

With NGNCloudComm, customization reaches new heights as our Agent Assist feature supports handling custom questions based on your existing documentation. Operating within a controlled world environment, our AI service exclusively utilizes the data provided, mitigating the risk of errors or misinformation. This innovative approach ensures that agents receive tailored suggestions relevant to your specific business context, fostering accuracy and reliability in customer interactions.

By incorporating multiple sources such as product manuals, FAQ pages, and marketing material into our Agent Assist, NGNCloudComm can develop a robust knowledge base. This helps in providing accurate and comprehensive responses to customer inquiries, which can include detailed product information, promotional details, and troubleshooting steps.