Press Releases from Grupo NGN
Grupo NGN Founding Member of European Union Technology Initiative
Grupo NGN is proud to announce its role as a founding member of Nexur, a dynamic new initiative dedicated to advancing...
NGNCloudComm Honored with 2023 TMC Labs Innovation Award
Grupo NGN, a leading provider of cutting-edge communication solutions, is thrilled to announce that its flagship product...
NGNCloudComm Recognized as #1 CCaaS Partner by G2 in Spring 2023 Report
NGNCloudComm recognized as the top CCaaS solution partner and awarded for excellent customer service. Coral Springs,...
NGNCloudComm wins 2022 Customer TMC Labs Innovation Award
NGNCloudComm has been named the 2022 Customer TMC Labs Innovation Award winning CCaaS. According to Erik Linask from TMC...
NGNInsights 2.7.3 Release Notes
Grupo NGN has released an update to NGNInsights (2.7.3) with new features including specific customer requests. The release...
Grupo NGN is proud of its perfect customer service rating
Grupo NGN’s motto is “Let Your Imagination Be Your Only Limitation” and our true omnichannel CCaaS solution NGNCloudComm...
Grupo NGN partnering with C3 Complete
Grupo NGN Inc. is pleased to announce that C3 Complete, headquartered in Delray Beach, Fl. is now a Platinum Partner in the...
Grupo NGN Awarded Best In Show at PACE Virtual 2020
PACE ACX Virtual was unlike any other conference/tradeshow due to COVID-19 adjustments. The very way of communicating with...
Introducing NGNCloudComm™ V8
The customer engagement platform that has been setting trends for over two decades under several names, has been...
Agent Performance Case Studies from Grupo NGN
NGNCloudComm Insights
Insights are the performance and gamification dashboards for NGNCloudComm, the award winning and #1 rated CCaaS by G2. Here you will see real world results and calculated ROI for Contact Centers using NGNCloudComm Insights.
NGNCloudComm Insights customers include small businesses with as few as 10 agents to some of the largest BPO companies in the world with more than 100,000 agents. Agent Performance Case Studies from Grupo NGN include commission based outbound sales, inbound customer support, high end tech support, hospital billing and scheduling, and more. No matter the size or the specialty of your Contact Center, NGNCloudComm Insights can improve your agent performance.
Gamification from Grupo NGN is based on scientifically proven concepts to create open feedback loops between your agents and supervisors. This empowers your agents to self motivate and correct their behavior. Most Contact Centers see significant improvement in key areas of ROI within the first 60 to 90 days. NGNCloudComm Insights features ensure that improvement is maintained over the long term as well. Read more from our Agent Performance Case Studies from Grupo NGN.
If you are interested in having a free analysis of how NGNCloudComm Insights could improve your agents performance and impact your Contact Centers ROI and CX fill out the form on this page.