Select Page

NGNInsights 2.7.3 Release Notes

Grupo NGN has released an update to NGNInsights (2.7.3) with new features including specific customer requests. The release is now available to all customers. NGNInsights customers receive all feature updates as part of their licensing at no additional charge. 

Customer Requests

Automated Daily Data Export

Per a customer request we have added the ability to automate a daily export of selected data. This option is found under Setting -> Agent Performance -> Export Settings

Users can select which data points to include in the file and to append the file name with the date or to use the same file name each day to overwrite the file each day. 

Files will be exported to the customers “Downloads” SFTP file server where they can then decide how to handle the file. 

Auto export settings
Tooltips for Agent Award Comments

Agents can now hover over their awards to see any comments provided by their supervisor. 

RoadMap Updates

Real Time Data Load Performance

To support the growing demand for NGNInsights we have updated the backend of our real time data feed. Customers will notice a difference in the loading speeds of their real time data and tiles. We have also now set the defaut page option to the “Daily” screen. Customers can go to Settings -> Contact Center -> Additional Settings to set the default page and set a custom time frame for the Real Time Data refresh rate. 

A/B Option Added to Leaderboard Display

For customers using A and B benchmarks, supervisors can now toggle to view the leaderboard for both the A and B values. Agents will not see any B benchmark data or leaderboard results. 

Additional Options for Points and Leaderboard Tile Data Display

NGNInsights customers can now select to show either Total Points or Points/Hr for the lower right hand corner. For the Leaderboard data in the lower left hand corner, customers may select from any of the Leaderboard data points to use as the “default” Leaderboard data result shown on each tile. 

If you have any questions about using NGNInsights you can reach out to If you are interested in adding NGNInsights to your contact center please contact our sales department at or call 844-GO-GRUPO (844) 464-7876.

Reach ou us to understand how you can improve performance in your operation with NGNInsights



(844) 464 7876




Take this opportunity and empower your operation with the best performance, chat, and gamification platform on the market.

Sign Up for our Newsletter

Related Posts

NGNCloudComm Honored with 2023 TMC Labs Innovation Award

NGNCloudComm Honored with 2023 TMC Labs Innovation Award

Grupo NGN, a leading provider of cutting-edge communication solutions, is thrilled to announce that its flagship product NGNCloudComm has been awarded the prestigious 2023 TMC Labs Innovation Award for Unified Communication. This esteemed recognition is presented by...

read more