Implement automated call routing and assignments using your business logic

NGNCloudComm’s Intelligent business rules engine is a tool that can help businesses automate and streamline many of their business processes. The tool allows businesses to define a set of rules and conditions that trigger specific actions or workflows based on real-time data and events. The Intelligent business rules engine is designed to work with a wide range of data sources, including customer data, transactional data, and third-party data. The tool can integrate with various data sources, including CRMs, ERPs, and other business applications. The business rules engine can be configured to automate a wide range of processes, such as customer service workflows, order processing, fraud detection, and compliance monitoring. The engine can also be configured to trigger actions based on specific events, such as a customer reaching a certain threshold in their account, or a high-priority customer submitting a support ticket.

NGNCloudComm’s Business rules engine is a powerful tool that can help businesses automate and streamline their customer interactions. One of the key features of the engine is its ability to use bots and AI options to handle customer interactions before assigning them to human agents as needed.

This process begins with the customer interacting with the business through various channels, such as phone, email, or chat. The business rules engine can then use bots and AI options to handle the initial interactions with the customer. For example, the engine can use a chatbot to answer frequently asked questions or guide the customer through a simple troubleshooting process.

If the bot or AI option is unable to resolve the customer’s issue, the business rules engine can then assign the interaction to a human agent. The engine can use various criteria to determine which agent to assign the interaction to, such as the agent’s availability, skillset, and previous interactions with the customer.

By using bots and AI options to handle customer interactions prior to assigning them to agents, businesses can save time and resources while improving the customer experience. Bots and AI options can handle routine tasks quickly and accurately, allowing agents to focus on more complex issues that require human expertise. Additionally, using bots and AI options can help businesses provide 24/7 customer support, even outside of normal business hours.

Overall, NGNCloudComm’s Business rules engine is a versatile tool that can help businesses automate and optimize their customer interactions. By using bots and AI options to handle routine tasks and assigning interactions to agents as needed, businesses can improve the customer experience, save time and resources, and achieve better business outcomes.