Optichannel moves your CCaaS beyond Omnichannel
Optichannel from NGNCloudComm, a #1 rated CCaas by G2, now supports functionality allowing customers to engage with the same agent across multiple channels at the same time. Optichannel also allows customers and agents to switch between channels within the same interaction!
See our videos below for examples of how optichannel can be used.
Optichannel Voice Call and WebChat
Switch between a webchat and a phone call
Optichannel Voice Call and Text Message
Allow your agent to send and receive text messages while remaining on the phone with the customer
