NGNCloudComm - Complete Contact Center Management

Move your CCaaS beyond Omnichannel

NGNCloudComm now supports optichannel functionality allowing customers to engage with the same agent across multiple channels at the same time or to switch between channels within the same interaction.

See our videos below for examples of how optichannel can be used.

Voice Call and WebChat

Switch between a webchat and a phone call

Voice Call and Text Message

Allow your agent to send and receive text messages while remaining on the phone with the customer

Optichannel concept

More Examples Coming Soon!

To find out more about this feature and the benefits of Optichannel and how it can impact your ROI, please contact us.


(844) 464 7876