Move your CCaaS beyond Omnichannel
NGNCloudComm now supports optichannel functionality allowing customers to engage with the same agent across multiple channels at the same time or to switch between channels within the same interaction.
See our videos below for examples of how optichannel can be used.
Voice Call and WebChat
Switch between a webchat and a phone call
Voice Call and Text Message
Allow your agent to send and receive text messages while remaining on the phone with the customer