AI and Automation Capabilities

AI and Automation Capabilities from NGNCloudComm, a top rated CCaaS by G2, specializes in using cutting-edge technologies to streamline operations, boost efficiency, and enhance the overall customer experience for contact centers.

Our advanced platform empowers organizations to effectively manage resources, optimize workflows, and reduce costs by leveraging the power of AI and automation. Our state-of-the-art tools and technologies provide real-time insights and analytics for data-driven decisions and continuous performance improvement.

At Grupo NGN, we prioritize delivering exceptional value to our customers by staying ahead of the latest advancements in AI and automation capabilities. Our team of experts is dedicated to this rapidly evolving field, constantly developing new and innovative solutions to meet the changing needs of the contact center industry.

The Right AI and Automation Features CCaaS To Deliver Exceptional Results

Intelligent Chatbots

At Grupo NGN, we’re excited to offer advanced AI and Automated Capabilities including chatbot plugins that supercharge contact center operations. Our cutting-edge plugins empower organizations to streamline workflows, cut operational costs, and boost customer satisfaction using the latest chatbot technology.

With seamless integration into existing systems, our chatbot plugins are easy to deploy without any complicated setup. Plus, our plugins feature powerful tools like natural language processing and advanced analytics, giving organizations real-time insights into customer behavior and preferences. This allows for personalized interactions and messaging that meets the unique needs of each customer.

NGNCloudComm Increases your ROI

Lower Costs

Lowering costs is a key goal for any organization, and NGNCloudComm is committed to providing innovative solutions that help our customers achieve this objective. One of the ways we help our customers lower costs is by leveraging conversational AI bots.

Conversational AI bots are highly effective at handling routine customer interactions, such as inquiries and requests, allowing human agents to focus on more complex and high-value tasks. By automating these routine interactions, organizations can significantly reduce the need for human intervention, resulting in lower labor costs and improved operational efficiency.

In addition to handling routine tasks, conversational AI bots can also anticipate business demands, scheduling the right number and type of agents to provide the best experiences. By analyzing historical data and current trends, AI can predict future demand and ensure that the right number of agents are available to meet that demand. This helps organizations avoid overstaffing, which can be costly, while ensuring that customers receive the best possible service.

At NGNCloudComm, we are committed to providing our customers with innovative solutions that help them lower costs and improve their operations. Our conversational AI bots are just one example of this commitment, and we are proud to offer these powerful tools to help organizations achieve their contact center goals. By leveraging conversational AI bots, organizations can handle more tasks, resolve issues faster, and ultimately achieve greater efficiency and cost savings.

NGNCloudComm Optichannel Inbound Routing

Speech Recognition

NGNCloudComm provides AI and Automation Capabilities including speech recognition solutions for contact centers. Our cutting-edge technology can use natural language processing (NLP) and machine learning (ML) to deliver highly accurate and reliable speech recognition capabilities.

With our speech recognition solutions, organizations can automate a range of customer interactions, from inquiries to issue resolution, reducing the need for manual intervention and ensuring fast, accurate support for customers.

Our solutions are designed with ease of use and flexibility in mind, making them easy to integrate into existing workflows and customize for each organization’s specific needs. Plus, we support a wide range of languages and dialects, ensuring all customers are served regardless of their location or language preference.

At Grupo NGN, we’re committed to providing innovative solutions that leverage the latest in AI and automation. Our speech recognition solutions are a prime example of this commitment, and we’re proud to offer these powerful tools to help organizations achieve their contact center goals.

NGNCloudComm is affordable

AI and Automation Features are not Just for the Elite

At NGNCloudComm, we understand that budget constraints or the size of a company should not prevent businesses from implementing AI solutions. That’s why we offer practical and affordable AI solutions that can be easily implemented without requiring an army of specialists.

We believe that AI should not be a luxury that only large organizations with significant resources can afford. Instead, it should be accessible to businesses of all sizes and budgets. Our AI solutions are designed to be practical and cost-effective, ensuring that they can be implemented in a reasonable timeframe and without incurring excessive costs.

Our team of experts will work closely with you to understand your business needs and recommend the most appropriate AI solutions to help you achieve your goals. Whether you need chatbots, speech recognition, or intelligent routing, we offer solutions that can be easily integrated into your existing contact center infrastructure.

At NGNCloudComm, we are committed to providing our customers with the latest technologies and innovations, regardless of their size or budget. We believe that AI should be a tool that helps businesses of all sizes and sectors to achieve their objectives and stay ahead of the competition.

With our practical and affordable AI solutions, businesses can streamline their operations, improve their customer experience, and ultimately drive growth and success. Contact us today to learn more about how we can help you leverage the power of AI to achieve your business goals.

NGNCloudComm Intelligent

Intelligent Routing

Intelligent routing is a cutting-edge technology that operates in real-time, leveraging advanced artificial intelligence (AI) to intelligently match customers with the most qualified human agents. By analyzing a range of data points, such as customer history, agent expertise, and service level agreements (SLAs), intelligent routing ensures that customers are connected to agents who are best suited to handle their needs.

This approach not only improves the overall customer experience but also enhances key business metrics such as handle time and transfer rate. By directing customers to the most qualified agent, intelligent routing reduces the need for transfers and escalations, resulting in faster and more efficient service.

At NGNCloudComm, we are proud to offer our customers advanced intelligent routing capabilities that are designed to optimize their contact center operations. Our solution leverages the latest advancements in AI and machine learning to deliver highly accurate and effective routing, ensuring that customers are connected to the right agent at the right time.

By implementing intelligent routing, organizations can significantly enhance their customer experience, streamline their operations, and achieve their contact center goals. At NGNCloudComm, we are committed to helping our customers leverage the latest technologies to succeed in today’s fast-paced business environment.

NGNCloudComm Increases your ROI

Increase Revenue with AI and Automation Capabilities

Growing revenue is a top priority for any business, and NGNCloudComm offers advanced solutions to help our customers achieve this goal. One of the ways we do this is by leveraging predictive analytics to anticipate online visitors’ preferences and desires.

This approach is highly effective at driving conversion and retention, as it ensures that customers receive personalized and relevant offers that meet their specific needs. By connecting with customers in a timely and meaningful way, businesses can build stronger relationships and ultimately drive greater revenue.

At NGNCloudComm, we are committed to helping our customers grow their revenue by leveraging advanced technologies such as predictive analytics. Our solutions are designed to provide valuable insights into customer behavior and preferences, enabling businesses to make informed decisions and take proactive steps to drive growth.

By proactively connecting with qualified customers and prospects, businesses can improve their conversion rates and retention, ultimately driving greater revenue and long-term success. NGNCloudComm is proud to offer our customers these powerful tools to help them achieve their growth objectives.