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Keyword Search for Optichannel Transcripts and Recordings

Unlock the power of information with NGNCloudComm, the award winning cloud based inbound and outbound CCaaS solution from Grupo NGN, using advanced Keyword Search functionality. Our platform empowers you to delve deep into call and chat transcripts, as well as recordings, enabling quick and efficient retrieval of relevant information to drive actionable insights and enhance customer interactions.

🔎 Streamlined Information Retrieval 🔎

Say goodbye to manual searching and hours spent sifting through transcripts and recordings. NGNCloudComm’s Keyword Search feature allows you to effortlessly locate specific keywords or phrases within call and chat transcripts and recordings. Instantly access valuable data to address customer inquiries, identify trends, and make informed business decisions.

Key Benefits

Security First Approach

NGNCloudComm prioritizes the security of your customer data. Our Intelligent Script Triggers and Compliant Recording features are built with state-of-the-art security measures to safeguard sensitive information.

Regulatory Compliance

Stay compliant with industry regulations effortlessly. NGNCloudComm is designed to meet TCPA, PCI and PII standards, ensuring that your contact center operates within the legal frameworks that govern data protection.

Customizable and Adaptable

Tailor NGNCloudComm to meet the unique needs of your industry. Our Intelligent Script Triggers and Compliant Recording features are highly customizable, allowing for seamless integration into your existing workflows.

Encryption and Safety

NGNCloudComm prioritizes contact center security and compliance with encrypted storage for recorded interactions, selective recording options to control stored data, and detailed audit trails ensuring transparency and accountability in line with industry regulations.

Enabled keyword search for call and chat transcripts in recordings report

Call and chat transcripts are being full text indexed and are searchable from the recordings report.

Get Started Today

Upgrade your contact center to NGNCloudComm and experience the power of Intelligent Script Triggers for TCPA, PCI, PII, and Compliant Recording. Contact our sales team today to schedule a demo and see firsthand how NGNCloudComm can transform your customer interactions while ensuring data security and compliance.

To find out more about this and how it can impact your operation, please contact us.

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(844) 464 7876