Elevate Your Contact Center: Choosing the Perfect Platform
In today’s world modern Contact Centers must have the perfect CCaaS (Contact Center as a Service) award-winning platform to stay competitive. The days of using a UCaaS system that doesn’t allow for blended agents, simultaneous inbound and outbound queuing, or the additional channels customers expect like text, email, chat, and social media are over. But how do you go about evaluating what CCaaS platform is best for your Contact Center?
Transform Experiences – Go Beyond CX to TX
Elevate your Customer Experience (CX) by prioritizing Agent and Supervisor Experience. A superior Contact Center as a Service (CCaaS) solution ensures not only your customers' satisfaction but also a seamless, productive environment for your employees. With NGNCloudComm, you can achieve unparalleled Total Experience (TX) that drives excellence from within.
January 01, 2021
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Prioritize Total Cost of Operations (TCO) Over License Fees
While saving $20 a month on license fees might seem like a good deal, the true measure of cost efficiency lies in the Total Cost of Operations (TCO). Is that minimal savings worth the thousands of hours and dollars spent on custom development to obtain necessary reports? Can you afford the downtime when your CCaaS solution fails, leaving your agents idle and your revenue halted? Is it acceptable to wait weeks for support responses, if they come at all? With NGNCloudComm, you get a solution built for efficiency, reliability, and responsive support, ensuring a smooth and cost-effective operation.
January 01, 2021
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Leverage AI (Artificial Intelligence) and Emerging Technologies Wisely
Artificial Intelligence (AI) can revolutionize your contact center, but only when implemented correctly. Choosing a CCaaS platform just for its AI claims can lead to setbacks. NGNCloudComm uses AI to enhance your operations meaningfully, offering real-time translation, automated QA (Quality Assurance) scoring, intent analysis, Quality Control Analysis, etc. Empower your agents to excel, regardless of language barriers, with our cutting-edge AI features.
January 01, 2021
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Conduct Thorough Research
At Grupo NGN, we pride ourselves on being more than just a software vendor; we are your technology partner. Our clients testify to our comprehensive solutions and exceptional support. One customer shared, “After a year of evaluating multiple CCaaS providers, NGNCloudComm was the only platform that met all our needs without costly custom development.” Another client streamlined their operations, merging multiple platforms into one, saving thousands monthly and significantly boosting agent productivity. The time saved by allowing agents to do everything they need from a single product might be worth even more than the money saved on monthly costs!
January 01, 2021
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Let Your Imagination be Your Only Limitation
Imagine empowering your customers to seamlessly transition from a web chat to a video call. Picture AI providing real-time translation, enabling English-speaking agents to assist Spanish-speaking clients effortlessly. Visualize fully automated compliance and business rules, eliminating human errors and improving your operations. With NGNCloudComm, your imagination is the only limit.
January 01, 2021
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