About Grupo NGN
Your Technology Partner, let Your Imagination Be Your ONLY Limitation
Thank for your interest about Grupo NGN. We have a long path since it’s inception in 1987 and the First Version (ASD softswitch) came out in 1995. At that time, we already designed an Omnichannel AI powered Call Center software. Today NGNCloudComm is a #1 G2 rated CCaaS and the first platform with Optichannel functionality.
You may have known us under other names like EnSERcle (white label to EIS/SER) or OpenScape Contact Center CD after we were acquired by Siemens Enterprise Networks (Unify/Atos) in 2009.
Grupo NGN was born as a continuation of SCS in 2014 and reacquired its rights to the software in Dec 2018. Since then, we continue to improve and enhance our offering to the market.
We are not just a vendor selling software. We are a technology partner committed to our customers’ long-term success. To that end, we have designed our software to adapt to the customer’s needs, we don’t expect customers to adapt to our products and our customers do not require programming knowledge.
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| We pride ourselves for providing a 5-Star Customer Service and Support. Talk to us and see why! | |
Optichannel NGNCloudComm Feature
New NGNCloudComm Features
Grupo NGN Reacquires Solution
Renamed to NGNCloudComm
Grupo NGN is Born
SEN becomes Unify
Open Scape Contact Center CD
Solution renamed
Siemens Acquires SCS
Siemens Enterprise Networks Aquires SCS
SER/EIS White Label
SER/EIS with The Gores Group launches EnSERcle: a white-label brand of ASD Softswitch
First Award
CT Labs Labels “Rock Solid” to ASD Softswitch
ASD Softswitch
Initial Release of the OmniChannel AI powered Contact Center Solution
SCS is Born
Foundation of SCS