Select Page

NGNCloudComm Contact Center Solution Deployment Options

NGNCloudComm offers versatile deployment options for its state-of-the-art contact center solution, ensuring that organizations can choose the method that best suits their unique needs and preferences. Whether you require a cloud-based, on-premise, or a hybrid solution, NGNCloudComm has you covered. NGNCloudComm is backed by the award winning customer support from Grupo NGN. 

1. Cloud-Based Deployment:

NGNCloudComm’s cloud-based deployment is the ideal choice for organizations seeking flexibility, scalability, and minimal hardware infrastructure. With this method, your contact center operations are hosted in the cloud, eliminating the need for on-site servers and maintenance. Key benefits of this deployment option include:

NGNCloudComm Cloud-Based Deployment

Scalability: Easily scale your contact center up or down to accommodate changing business needs without the hassle of hardware procurement.

Accessibility: Access the system from anywhere with an internet connection, enabling remote work and seamless customer service.

Cost-Efficiency: Reduce capital expenditures, as NGNCloudComm manages infrastructure, updates, and maintenance.

2. On-Premise Deployment:

For organizations with specific security or compliance requirements, NGNCloudComm offers an on-premise deployment option. This method involves installing and maintaining the contact center solution within your own data center. Key advantages include:

NGNCloudComm On-Premise Deployment

Full Control: Maintain complete control over your infrastructure and data while adhering to internal security policies.

Customization: Tailor the solution to your unique needs and integrate with existing on-site systems.

Data Localization: Keep sensitive data within your own premises for compliance purposes.

3. Hybrid-Based Deployment:

NGNCloudComm recognizes that some organizations may benefit from a combination of both cloud and on-premises solutions. The hybrid-based deployment option provides the best of both worlds, allowing you to integrate and manage your contact center operations across multiple environments. Benefits include:

NGNCloudComm Hybrid-Based Deployment

Flexibility: Leverage the advantages of both cloud and on-premises systems, optimizing resources and performance.

Disaster Recovery: Ensure business continuity with redundancy and failover capabilities in the cloud.

Migration Path: Seamlessly transition between deployment methods as your business evolves.

On your own way

Choose the deployment method that aligns with your organization’s requirements, and NGNCloudComm will support you every step of the way. Our contact center solution is designed to empower your customer service operations, regardless of the deployment method you choose.