Get the INTELLIGENT Optichannel & Omnichannel Contact Center Software experience with NGNCloudComm
NGNCloudComm is a complete Omnichannel Contact Center platform allowing Contact Centers to use a single platform for inbound AND outbound audio, chat, email, text messaging, video and more. Why spend time, effort, and additional money on multiple products when NGNCloudComm can do the same thing at no additional cost?It would take pages to list all the features and capabilities of NGNCloudComm, but here is a short list of some key functionalities we want to make sure you are aware of:
Single Platform for All Channels
Agents login from any internet connected machine and have access to inbound and outbound queues including voice, video, webchat, email, text messaging, and more. No need to have agents remembering multiple usernames and passwords and wasting time changing platforms to use different channels.
Intelligent Scripting
Video Sharing
Agent video or 2-way video between the agent and the customer.
Transcription
Transcriptions occur in real time and are available along with call audio recordings for download and review. One customer is saving more than 45 minutes PER CALL by using key word search in the transcripts rather than having to listen to call recordings!
Web Chat
Simultaneously Multi-Queue
Automatic Spam Control
NGNCloudCommtracks every single DID for being marked as ‘Spam Likely’ and will automatically pull and replace DIDs if they are decreasing your contact rates due to being labelled as Spam.
Desktop Sharing
Agents can share their desktop or Customers can share their desktop as needed.
You can build full email templates with images and even custom file attachments that can be manually sent by an Agent from our intelligent script or automatically sent via our Custom Business rules and Strategy Designer.
State by State Compliance
As new laws go into effect, whether it’s the well-known Florida TCPA law or the latest Connecticut law that went into effect on October 1, NGNCloudComm customers automate compliance on a State-by-State basis as needed without extra cost or custom development using our custom Call Tactics and Business Rules.