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NGNCloudComm

Get the INTELLIGENT Optichannel & Omnichannel Contact Center Software experience with NGNCloudComm

NGNCloudComm is a cutting-edge contact center software platform that revolutionizes the way businesses manage their customer interactions.

Take your cloud based Contact Center past CX and customize a Total Experience (TX) for your managers, agents and customers.

NGNCloudComm Optichannel Contact Center Software will cover all your needs.

Inbound ↙️
Deliver seamless inbound interactions across channels
All inbound communication channels – calls, email, text messages, chat, social media, etc are managed with multi-tier routing

Full Outbound ↗️
Intelligent AI Predictive Dialing
NGNCloudComm is an Optichannel Contact Center solution that includes a built in SIP stack which means that it has full inbound and outbound dialing capabilities. Outbound capabilities include AI Predictive, AI Skills Base Outbound, Manual, Preview and more…

Interactive Voice Response 🔊
IVR for ALL your Channels
Simple drag and drop IVR designer allows you to create your own powerful IVRs without programming knowledge. Use AI bots, text to speech, voice recognition, and customer inputs. Route calls to different queues, campaigns or 3rd party phone numbers

AI and Automation ⚙️
Power Optichannel experiences
Employ AI to leverage all the power of your Intelligent Omnichannel Contact Center software to provide your customers and employees an unforgetable journey

Intelligent Agent Scripting 💡
Improve Agent AND Customer Experience
Intelligent and Universal Scripting embedded that eliminates the need for a 3rd party scripting solution. Decreases your training costs by at least 70% and increases your agent production by at least 30%

Intelligent Business Rules 📃
Streamline Your Business Processes through Automation
Define and automate processing of your business rules.
Increase ROI by eliminating human risk and decreasing interaction times

Next Gen Data Services 📁
New paradigm in data acceptance and manipulation. We realize that business is dynamic and ever-changing; NGNCloudComm accepts external and secure incoming data points allowing you to manipulate and take action with no programming background needed. A feature that all Omnichannel Contact Center software should have!

Digital Engagement 📈
Empower your customers by offering the digital experiences they expect. Support your customers and teams throughout an all inclusive Optichannel Contact Center Software

Optichannel Contact Center 🔀
NGNCloudComm now supports optichannel functionality allowing customers to engage with the same agent across multiple channels at the same time or to switch between channels within the same interaction

Contact Us

Your connection to smarter solutions starts here

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844 GO GRUPO

(844) 464 7876