Inbound ↙️
Deliver seamless inbound interactions across channels
All inbound communication channels – calls, email, text messages, chat, social media, etc are managed with multi-tier routing

Interactive Voice Response 🔊
IVR for ALL your Channels
Simple drag and drop IVR designer allows you to create your own powerful IVRs without programming knowledge. Use AI bots, text to speech, voice recognition, and customer inputs. Route calls to different queues, campaigns or 3rd party phone numbers

Intelligent Agent Scripting 💡
Improve Agent AND Customer Experience
Intelligent and Universal Scripting embedded that eliminates the need for a 3rd party scripting solution. Decreases your training costs by at least 70% and increases your agent production by at least 30%

Next Gen Data Services 📁
New paradigm in data acceptance and manipulation. We realize that business is dynamic and ever-changing; NGNCloudComm accepts external and secure incoming data points allowing you to manipulate and take action with no programming background needed. A feature that all Omnichannel Contact Center software should have!

Optichannel Contact Center 🔀
NGNCloudComm now supports optichannel functionality allowing customers to engage with the same agent across multiple channels at the same time or to switch between channels within the same interaction