Get the INTELLIGENT Optichannel & Omnichannel Contact Center Software experience with NGNCloudComm
Take your cloud based Contact Center past CX and customize a Total Experience (TX) for your managers, agents and customers. NGNCloudComm Optichannel Contact Center Software will cover all your needs.
Agent Performance and Gamification
Developed and designed by a team with behavioral science background, video game professionals, data visualization experts and a team with more than 100 combined years of experience with Omnichannel contact centers solutions.
NGNInsights creates a open feedback loop between your agents and supervisors. Empowering and motivating your agents to improve by giving them real time performance feedback and allowing your supervisors to make the most efficient use of their time.
Agent Workstation Monitoring
Monitor your agents desktop and both system and input audio in real time.
Use smart triggers to determine when and what to record as needed for quality assurance, training, or compliance.
Inbound
All inbound communication channels – calls, email, text messages, chat, social media, etc are managed with multi-tier routing
AI and Automation
Employ AI to leverage all the power of your Intelligent Omnichannel Contact Center software to provide your customers and employees an unforgetable journey
Next Gen Data Services
New paradigm in data acceptance and manipulation. We realize that business is dynamic and ever-changing; NGNCloudComm accepts external and secure incoming data points allowing you to manipulate and take action with no programming background needed. A feature that all Omnichannel Contact Center software should have!
Full Outbound
NGNCloudComm is an Optichannel Contact Center solution that includes a built in SIP stack which means that it has full inbound and outbound dialing capabilities. Outbound capabilities include AI Predictive, AI Skills Base Outbound, Manual, Preview and more…
Intelligent Agent Scripting
Intelligent and Universal Scripting embedded that eliminates the need for a 3rd party scripting solution
Decreases your training costs by at least 70% and increases your agent production by at least 30%
Digital Engagement
Empower your customers by offering the digital experiences they expect. Support your customers and teams throughout an all inclusive Optichannel Contact Center Software
Interactive Voice Response
Simple drag and drop IVR designer allows you to create your own powerful IVRs without programming knowledge. Use AI bots, text to speech, voice recognition, and customer inputs. Route calls to different queues, campaigns or 3rd party phone numbers
Intelligent Business Rules
Define and automate processing of your business rules.
Increase ROI by eliminating human risk and decreasing interaction times
Optichannel Contact Center
NGNCloudComm now supports optichannel functionality allowing customers to engage with the same agent across multiple channels at the same time or to switch between channels within the same interaction
Genesys Migration Solutions
PureConnect and Multicloud CX are discontinued. Now What?
Get TRUE Omnichannel and Optichannel Flexibility & Innovation with G2’s #1 Rated Contact Center
Nice inContact Migration Solutions
Transition to an authentic cloud solution and leverage the advantages of a unified cloud-native platform.
Make a strategic investment in a genuine cloud contact center today.
Five9 Migration Solutions
A lot of folks who use Five9 are in a frenzy trying to find a new contact center solution. It's tough to figure out what you really need versus what you're used to, and then make a plan to improve your customer experience. That's where we come in! Grupo NGN can help you go from feeling lost and unsure to feeling stable, growing, and keeping your customers happy. Whether you're a customer or partner, we've got a way for you to switch gears and get back on track with the world's most secure, dependable, and cutting-edge Contact Center
Avaya Migration Solutions
Embrace innovation through an open cloud platform.
If your organization seeks to adopt a digital-first contact center, but currently operates voice-driven centers, or is hampered by the use of multiple versions of contact center software, migrating to a cloud native platform can be an ideal solution. By doing so, you can streamline complex upgrades and integrations and successfully achieve your goals.
Cloud Based Optichannel & Omnichannel Contact Center Software
NGNCloudComm combines omnichannel and optichannel to bring you the best CCaaS on the market. NGNCloudComm gives you the advantage of having a single system with all the features, capabilities, and possibilities your need in a seamlessly interwoven solution.
Each individual part of the system is interconnected like the human brain; each part has its specialized function but is connected and talks to the other parts through the connectivity of an Artificial Neural Network.
A New Kind of Customer Interaction Experience
CX takes on different definitions depending on the perspective and motivation of who is using the term. The concept of Customer Experience is accepted to mean how a company or business engages with customers at each point of the interaction process. Within the Omnichannel Call Center arena CX has taken on a more specific meaning relating to providing multiple channels for purchasing and customer service.
Based on our experience with thousands of customers, we realize that achieving those elusive high marks on Customer Experience (CX) required a lot more than just using CCaaS systems with bots, Optichannel and Multichannel, etc… It seems that we continue to ignore something fundamentally important: the human factor. NGNCloudComm allows you to finally bridge that gap.
G2 Grid © for Contact Center as a Service
We are now a proud member of the prestegious G2 Grid © for Omnichannel Contact Center software as a Service. Appearing for the first time as a High Performance we constantly strive to improve. We have received a 10.0 in Quality of Support and a 9.4 score on Ease of Use.
Great Customers with Great Results
"we required a solution to be able to comply with CFPB mandates within a very short period of time and needed to be confident that our company could meet the compliance date requirement. Grupo NGN’s solution was able to accomplish this not only at a campaign level but also went a step further as we are also compliant at a global level since a lot of our clients have multiple accounts in different calling campaigns"
Senior Operations Manager, Global Payments
“A significant benefit of NGNCloudComm is the ability to make it work the way I want it to…without the expense of Professional Services. Other providers make you fit into their product requirements, that is not the case with NGNCloudComm”
Vice President of Information Technology, TLC
"The Grupo NGN team defines integrity. It is so refreshing to work with such an innovative, ethical and genuinely caring company. Their pioneering products and solutions allow eTech to provide the best services and outcomes to our customers.
The flexibility of Grupo NGN’s solutions and team of experts as well as their accessibility goes above and beyond what one typically expects from a cloud-based solutions company. Grupo NGN has truly mastered the customer experience"
Chief Customer Officer, eTech Global Services
"… it’s incredible the power of the Grupo NGN team and the agility to adjust the programming, thinking of the need for the end-user, congratulations to all!!"
Commercial Management, INNCET
Accessible and timely on responses
"The team at NGNCloudComm are always accessible and timely on responses. They take the time to walk you through processes and follow-up to see how things are going. Always friendly and will always make time to address your questions or concerns.
Also like the ability to adjust skillset levels for users. This allows us to play to an individual's strength and helps resolve calls timely. Like this feature!"
Pre Arrival Services Manager, [Enterprise > 1000 Emp]
User-friendly and excellent customer service
"NGNCloudComm offers an incredibly versatile system to conduct business and manage operations. In addition, anytime there is an issue, they have always been helpful in resolving any issues and educating on how to avoid those going forward, if not taking action on their end to prevent further issues."
Vice President, [Small Business]
Couldn't ask for a better support team and experience.
NGNCloudComm exceeds our needs and requirements as a large healthcare company in reaching out to our member base. There are no downsides, we recently upgraded our entire premise Telecommunications platform to another cloud service provider, and we opted to stay with Grupo NGN for our predictive dialer functionality because the new vendor could not support or meet our requirements. In addition, just recently upgraded and moved our trunking onto NGN's SIP environment resulting in significant savings.
Sr Telecom Administrator, [Enterprise > 1,000 emp]
