Get the Optichannel Contact Center Software experience with NGNCloudComm
Take your Contact Center past CX and customize a Total Experience (TX) for your managers, agents and customers. NGNCloudComm Optichannel Contact Center Software will cover all your needs.
Optichannel and Omnichannel Contact Center Software
NGNCloudComm combines omnichannel and optichannel to bring you the best CCaaS on the market. NGNCloudComm gives you the advantage of having a single system with all the features, capabilities, and possibilities your need in a seamlessly interwoven solution.
Each individual part of the system is interconnected like the human brain; each part has its specialized function but is connected and talks to the other parts through the connectivity of an Artificial Neural Network.
A New Kind of Customer Experience
CX takes on different definitions depending on the perspective and motivation of who is using the term. The concept of Customer Experience is accepted to mean how a company or business engages with customers at each point of the interaction process. Within the Omnichannel Call Center arena CX has taken on a more specific meaning relating to providing multiple channels for purchasing and customer service.
Based on our experience with thousands of customers, we realize that achieving those elusive high marks on Customer Experience (CX) required a lot more than just using CCaaS systems with bots, Optichannel and Multichannel, etc… It seems that we continue to ignore something fundamentally important: the human factor. NGNCloudComm allows you to finally bridge that gap.
Full Outbound
Intelligent AI Predictive Dialing
NGNCloudComm is an Optichannel Contact Center solution that includes a built in SIP stack which means that it has full inbound and outbound dialing capabilities. Outbound capabilities include AI Predictive, AI Skills Base Outbound, Manual, Preview and more…
Interactive Voice Response
IVR for ALL your Channels
Simple drag and drop IVR designer allows you to create your own powerful IVRs without programming knowledge. Use AI bots, text to speech, voice recognition, and customer inputs. Route calls to different queues, campaigns or 3rd party phone numbers
AI and Automation
Power Optichannel experiences
Employ AI to leverage all the power of your Intelligent Omnichannel Contact Center software to provide your customers and employees an unforgetable journey
Intelligent Agent Scripting
Improve Agent AND Customer Experience
Intelligent and Universal Scripting embedded that eliminates the need for a 3rd party scripting solution
Decreases your training costs by at least 70% and increases your agent production by at least 30%
Intelligent Business Rules
Streamline Your Business Processes through Automation
Define and automate processing of your business rules.
Increase ROI by eliminating human risk and decreasing interaction times
Optichannel Contact Center
NGNCloudComm now supports optichannel functionality allowing customers to engage with the same agent across multiple channels at the same time or to switch between channels within the same interaction
Digital Engagement
Empower your customers by offering the digital experiences they expect. Support your customers and teams throughout an all inclusive Optichannel Contact Center Software
Next Gen Data Services
New paradigm in data acceptance and manipulation. We realize that business is dynamic and ever-changing; NGNCloudComm accepts external and secure incoming data points allowing you to manipulate and take action with no programming background needed. A feature that all Omnichannel Contact Center software should have!
G2 Grid © for Contact Center as a Service
We are now a proud member of the prestegious G2 Grid © for Omnichannel Contact Center software as a Service. Appearing for the first time as a High Performance we constantly strive to improve. We have received a 10.0 in Quality of Support and a 9.4 score on Ease of Use.
Great Customers with Great Results
"we required a solution to be able to comply with CFPB mandates within a very short period of time and needed to be confident that our company could meet the compliance date requirement. Grupo NGN’s solution was able to accomplish this not only at a campaign level but also went a step further as we are also compliant at a global level since a lot of our clients have multiple accounts in different calling campaigns"
Senior Operations Manager, Global Payments
“A significant benefit of NGNCloudComm is the ability to make it work the way I want it to…without the expense of Professional Services. Other providers make you fit into their product requirements, that is not the case with NGNCloudComm”
Vice President of Information Technology, TLC
"The Grupo NGN team defines integrity. It is so refreshing to work with such an innovative, ethical and genuinely caring company. Their pioneering products and solutions allow eTech to provide the best services and outcomes to our customers.
The flexibility of Grupo NGN’s solutions and team of experts as well as their accessibility goes above and beyond what one typically expects from a cloud-based solutions company. Grupo NGN has truly mastered the customer experience"
Chief Customer Officer, eTech Global Services
"… it’s incredible the power of the Grupo NGN team and the agility to adjust the programming, thinking of the need for the end-user, congratulations to all!!"
Commercial Management, INNCET
Accessible and timely on responses
"The team at NGNCloudComm are always accessible and timely on responses. They take the time to walk you through processes and follow-up to see how things are going. Always friendly and will always make time to address your questions or concerns.
Also like the ability to adjust skillset levels for users. This allows us to play to an individual's strength and helps resolve calls timely. Like this feature!"
Pre Arrival Services Manager, [Enterprise > 1000 Emp]
User-friendly and excellent customer service
"NGNCloudComm offers an incredibly versatile system to conduct business and manage operations. In addition, anytime there is an issue, they have always been helpful in resolving any issues and educating on how to avoid those going forward, if not taking action on their end to prevent further issues."
Vice President, [Small Business]
Couldn't ask for a better support team and experience.
What do you like best about NGNCloudComm?
NGNCloudComm exceeds our needs and requirements as a large healthcare company in reaching out to our member base.
What do you dislike about NGNCloudComm?
There are no downsides, we recently upgraded our entire premise Telecommunications platform to another cloud service provider, and we opted to stay with NGN for our predictive dialer functionality because the new vendor could not support or meet our requirements.
What problems is NGNCloudComm solving and how is that benefiting you?
We just recently upgraded and moved our trunking onto NGN's SIP environment allowing us to move off of the old legacy TDM service provider resulting in significant savings.
Sr Telecom Administrator, [Enterprise > 1,000 emp]