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Elevate Your Contact Center Efficiency with Skills Based Outbound Blended Agents

The team at Grupo NGN understands the dynamic nature of customer interactions and the importance of optimizing outbound communication. That’s why we’re thrilled to introduce one of our features: Skills-Based Outbound Blended Agents.

Unleashing the Power of Skills-Based Routing

What is Skills-Based Outbound Assigning?

In a rapidly evolving business landscape, personalizing customer interactions is key. NGNCloudComm’s Skills-Based Outbound Assigning takes outbound calling to the next level. This innovative feature ensures that each outbound call is strategically assigned based on the agent’s skills, expertise, and historical performance.

Key Benefits

Enhanced Agent Performance

Assign calls to agents with the right skills and knowledge, improving customer satisfaction.

Boost productivity by matching agents to tasks that align with their strengths.


Personalized Customer Interactions

Tailor outbound calls to specific customer needs by connecting them with the most qualified agents.

Increase customer engagement and loyalty through personalized interactions.

Optimized Campaign Management

Streamline outbound campaigns by allocating resources effectively.

Analyze campaign performance with detailed reporting and analytics.

How It Works

NGNCloudComm’s Skills-Based Outbound Assigning utilizes advanced algorithms and real-time data analysis to match each outbound call with the agent best suited for the task. The system considers agent availability, expertise, language proficiency, and more to ensure a seamless and efficient customer experience.

Getting Started

Ready to revolutionize your outbound communication? Here’s how to get started with Skills-Based Outbound Assigning

Upgrade to NGNCloudComm

If you're an existing user, contact our support team to integrate this powerful feature into your current plan. New to NGNCloudComm? Explore our plans and discover how our contact center software can transform your operations.
January 01, 2021
12:00 AM

Customize Your Skills Criteria

Tailor the skills criteria to align with your business objectives. Define the key parameters for agent assignment based on your unique requirements.
January 01, 2021
12:00 AM

Enjoy Seamless Outbound Communication

Watch as NGNCloudComm optimizes your outbound campaigns, ensuring each call is a step closer to customer satisfaction.
January 01, 2021
12:00 AM
Skills Based Outbound Assigning All Channels

Elevate Your Outbound Communication Today

Say goodbye to generic outbound calling and embrace personalized, efficient communication with NGNCloudComm’s Skills-Based Outbound Assigning. Upgrade your contact center software and witness the transformative power of skills-based routing.

Ready to take your outbound communication to the next level? Contact us to schedule a demo and experience the NGNCloudComm advantage.