The Intelligent Omnichannel Contact Center
Consider enhancing your customer experience abilities with cloud technology. Grupo NGN enhances the experiences of both customers and agents by empowering your staff with AI and advancing the contact center through a flexible CCaaS platform and robust product suite.
NGNCloudComm Recognized as the #1 CCaaS Partner by G2.com
Rated #1 CCaaS Partner by G2.com
Grupo NGN’s NGNCloudComm is proud to have been the #1 choice for “Has the product been a good partner in doing business?” for the Summer 2023 quarterly report released by G2.com.
The Optichannel and Omnichannel CCaaS NGNCloudComm was also awarded as a High Performer, Easiest to do Business With, and for Best Support.
Additional G2.com Rankings
- #1 Likelihood to Recommend
- #1 Product Going Right Direction
- #1 Meets Customers Requirements
- #1 Ease of Doing Business With
- #1 Quality of Support
- #1 NPS Score
Let Your Imagination Be Your ONLY LimitationCall & Contact Center As A Service (CCaaS) Solutions
Intelligent AI Contact Center Software
Our clients use a true omnichannel platform where they use phone, email, sms text, chat and social media channels to communicate with their customers. Agents can handle these different communication channels from a single platform with NGNCloudComm.
Agent Performance Improvements
We improve agents and supervisors performances and we have the results to prove it. Our customers experience a shift in their operations, enabling managers and agents to achieve continuous and uninterrupted feedback within their call center.
Affordable Enterprise Features
Do you desire enterprise-level features that are beyond your budget? Well, wait no further, as NGNCloudComm offers enterprise features at no additional cost, unlike our competitors. NGNCloudComm has made it possible for organizations of any size to offer AI-powered, personalized experiences.
NGNCloudComm ensures your ongoing adherence to Federal, Provincial, and State regulations, facilitating continuous compliance in the ever-evolving regulatory landscape.
Interface with the latest AI chatbots and enhance CX with AI that helps you and your customers for real
Our simple approach to customer service: Treat each and everyone of our customers like they are the only one in the world.
Join the ranks of our loyal customers, and experience the difference a true technology partner makes.
We pride ourselves on providing Call & Contact Center As A Service (CCaaS) software solutions that are both adaptable and user-friendly. We firmly believe that our products should cater to the needs of our customers, rather than the other way around. That’s why we’ve designed our software to be easily customizable without requiring any programming knowledge.
But don’t just take our word for it! We invite you to see for yourself how our software can meet your unique needs and make your life easier.
Agent Performance Improvements
Developed and designed by a team of former video game professionals, data visualization experts and a team with more than 100 combined years of experience with contact centers. NGNInsights improves agent and supervisor performance, and we have the results to prove it.
NGNCloudComm Insights creates a open feedback loop between your agents and supervisors. Empowering and motivating your agents to improve by giving them real time performance feedback and allowing your supervisors to make the most efficient use of their time.
Agent and Supervisor Dashboards
NGNCloudComm Insights allows supervisors and agents to view their real-time performance in accordance with what is expected of them and illustrating at the same time areas of needed improvement. Is that simple!
Ultimate Agent Gamification
Experience ultimate agent gamification tool with proven results
Agent Workstation Monitoring
Monitor your agents desktop and both system and audio in real time. Use record triggers to determine when and what to record as needed for quality assurance, training, or compliance.
Internal Chat Designed for Contact Centers
Contact centers have specific needs and requirements when considering software to allow communication between supervisors and agents.
Companies want to allow agents the ability to chat with supervisors but may want or contractually need to ensure that agents from one team are not able to chat or share information with other teams.
Our Chat is built by Contact Center People with the specific needs of contact centers in mind.
MOVE TO A BETTER PLACECheck out our Migration Solutions
Genesys Migration Solutions
PureConnect and Multicloud CX are discontinued. Now What?
Get TRUE Omnichannel and Optichannel Flexibility & Innovation with G2’s #1 Rated Contact Center
Nice inContact Migration Solutions
Transition to an authentic cloud solution and leverage the advantages of a unified cloud-native platform.
Make a strategic investment in a genuine cloud contact center today.
Five9 Migration Solutions
A lot of folks who use Five9 are in a frenzy trying to find a new contact center solution. It's tough to figure out what you really need versus what you're used to, and then make a plan to improve your customer experience. That's where we come in! Grupo NGN can help you go from feeling lost and unsure to feeling stable, growing, and keeping your customers happy. Whether you're a customer or partner, we've got a way for you to switch gears and get back on track with the world's most secure, dependable, and cutting-edge Contact Center
Avaya Migration Solutions
Embrace innovation through an open cloud platform.
If your organization seeks to adopt a digital-first contact center, but currently operates voice-driven centers, or is hampered by the use of multiple versions of contact center software, migrating to a cloud native platform can be an ideal solution. By doing so, you can streamline complex upgrades and integrations and successfully achieve your goals.
Grupo NGN delivers on what the competition claims
Improve CX with Functional AI
Envision a world where contact centers utilize AI to anticipate customer needs and respond in a way that leaves them satisfied after each interaction. Add to this world employees that also have a positive experience, as their skills improve with each passing day.
The NGNCloudComm platform from Grupo NGN transforms this vision into reality. This powerful, optichannel, all-in-one contact center solution is used by businesses to provide customers with easy and simple experiences that exceed their expectations.
Grupo NGN Named High Performer Summer 2023
G2 Grid (c) for Contact Center Summer 2023
What They're SayingOur Happy Customers
Talk With an Expert to Get Started Today!
Grupo NGN started over 20 years ago with the launch of ASD Softswitch in 1995. After winning many industry awards the product was purchased by Siemens in 2009. In 2018 Grupo NGN had the opportunity to purchase the source code back and we have renamed the product NGNCloudComm.
Over this period, we have customers who have stayed with the product the entire time because of its power, flexibility and our superior customer service and support. If your current contact center software isn’t giving you everything you need come talk to us and see how we back up our motto.
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24/7 Award Winning Support
NGNCloudComm, is ranked #1 in the “Has the product been a good partner in doing business?” category in the G2 Spring 2023 quarterly report. Additionally, NGNCloudComm is ranked #2 in the categories “Likelihood to Recommend”, “Quality of Support”, and “Meets Requirements”.
30 Day Money Back Guarantee
See why Grupo NGN have been ranked #1 CCaaS Partner to do businees with. We deliver what our competitors promise. Come see our complete guarantee to achive your goals. No hidden contract small letter!