The Intelligent Omnichannel Contact Center
Consider enhancing your customer experience abilities with cloud technology. Grupo NGN enhances the experiences of both customers and agents by empowering your staff with AI and advancing the contact center through a flexible CCaaS platform and robust product suite.
NGNCloudComm Recognized as the #1 CCaaS Partner by G2.com
Rated #1 CCaaS Partner by G2.com
Grupo NGN’s NGNCloudComm is proud to have been the #1 choice for “Has the product been a good partner in doing business?” for the Summer 2023 quarterly report released by G2.com.
The Optichannel and Omnichannel CCaaS NGNCloudComm was also awarded as a High Performer, Easiest to do Business With, and for Best Support.
Additional G2.com Rankings
- #1 Likelihood to Recommend
- #1 Product Going Right Direction
- #1 Meets Customers Requirements
- #1 Ease of Doing Business With
- #1 Quality of Support
- #1 NPS Score
Let Your Imagination Be Your ONLY LimitationCall & Contact Center As A Service (CCaaS) Solutions
Intelligent AI Contact Center Software
Our clients use a true omnichannel platform where they use phone, email, sms text, chat and social media channels to communicate with their customers. Agents can handle these different communication channels from a single platform with NGNCloudComm.
Agent Performance Improvements
We improve agents and supervisors performances and we have the results to prove it. Our customers experience a shift in their operations, enabling managers and agents to achieve continuous and uninterrupted feedback within their call center.
Affordable Enterprise Features
Do you desire enterprise-level features that are beyond your budget? Well, wait no further, as NGNCloudComm offers enterprise features at no additional cost, unlike our competitors. NGNCloudComm has made it possible for organizations of any size to offer AI-powered, personalized experiences.
Compliance
NGNCloudComm ensures your ongoing adherence to Federal, Provincial, and State regulations, facilitating continuous compliance in the ever-evolving regulatory landscape.
AI Chatbots
Interface with the latest AI chatbots and enhance CX with AI that helps you and your customers for real
Customer Satisfaction
Our simple approach to customer service: Treat each and everyone of our customers like they are the only one in the world.
Join the ranks of our loyal customers, and experience the difference a true technology partner makes.
We pride ourselves on providing Call & Contact Center As A Service (CCaaS) software solutions that are both adaptable and user-friendly. We firmly believe that our products should cater to the needs of our customers, rather than the other way around. That’s why we’ve designed our software to be easily customizable without requiring any programming knowledge.
But don’t just take our word for it! We invite you to see for yourself how our software can meet your unique needs and make your life easier.
Agent Performance Improvements
Developed and designed by a team of former video game professionals, data visualization experts and a team with more than 100 combined years of experience with contact centers. NGNInsights improves agent and supervisor performance, and we have the results to prove it.
NGNCloudComm Insights creates a open feedback loop between your agents and supervisors. Empowering and motivating your agents to improve by giving them real time performance feedback and allowing your supervisors to make the most efficient use of their time.
Agent and Supervisor Dashboards
NGNCloudComm Insights allows supervisors and agents to view their real-time performance in accordance with what is expected of them and illustrating at the same time areas of needed improvement. Is that simple!
Ultimate Agent Gamification
Experience ultimate agent gamification tool with proven results
Agent Workstation Monitoring
Monitor your agents desktop and both system and audio in real time. Use record triggers to determine when and what to record as needed for quality assurance, training, or compliance.
Internal Chat Designed for Contact Centers
Contact centers have specific needs and requirements when considering software to allow communication between supervisors and agents.
Companies want to allow agents the ability to chat with supervisors but may want or contractually need to ensure that agents from one team are not able to chat or share information with other teams.
Our Chat is built by Contact Center People with the specific needs of contact centers in mind.
MOVE TO A BETTER PLACECheck out our Migration Solutions
Genesys Migration Solutions
PureConnect and Multicloud CX are discontinued. Now What?
Get TRUE Omnichannel and Optichannel Flexibility & Innovation with G2’s #1 Rated Contact Center
Nice inContact Migration Solutions
Transition to an authentic cloud solution and leverage the advantages of a unified cloud-native platform.
Make a strategic investment in a genuine cloud contact center today.
Five9 Migration Solutions
A lot of folks who use Five9 are in a frenzy trying to find a new contact center solution. It's tough to figure out what you really need versus what you're used to, and then make a plan to improve your customer experience. That's where we come in! Grupo NGN can help you go from feeling lost and unsure to feeling stable, growing, and keeping your customers happy. Whether you're a customer or partner, we've got a way for you to switch gears and get back on track with the world's most secure, dependable, and cutting-edge Contact Center
Avaya Migration Solutions
Embrace innovation through an open cloud platform.
If your organization seeks to adopt a digital-first contact center, but currently operates voice-driven centers, or is hampered by the use of multiple versions of contact center software, migrating to a cloud native platform can be an ideal solution. By doing so, you can streamline complex upgrades and integrations and successfully achieve your goals.
Grupo NGN delivers on what the competition claims
Improve CX with Functional AI
Envision a world where contact centers utilize AI to anticipate customer needs and respond in a way that leaves them satisfied after each interaction. Add to this world employees that also have a positive experience, as their skills improve with each passing day.
The NGNCloudComm platform from Grupo NGN transforms this vision into reality. This powerful, optichannel, all-in-one contact center solution is used by businesses to provide customers with easy and simple experiences that exceed their expectations.
Grupo NGN Named High Performer Summer 2023
G2 Grid (c) for Contact Center Summer 2023
What They're SayingOur Happy Customers
“we required a solution to be able to comply with CFPB mandates within a very short period of time and needed to be confident that our company could meet the compliance date requirement. Grupo NGN’s solution was able to accomplish this not only at a campaign level but also went a step further as we are also compliant at a global level since a lot of our clients have multiple accounts in different calling campaigns”
Senior Operations Manager, Global Payments
“A significant benefit of NGNCloudComm is the ability to make it work the way I want it to…without the expense of Professional Services. Other providers make you fit into their product requirements, that is not the case with NGNCloudComm”
Vice President of Information Technology, TLC
“The Grupo NGN team defines integrity. It is so refreshing to work with such an innovative, ethical and genuinely caring company. Their pioneering products and solutions allow eTech to provide the best services and outcomes to our customers.
The flexibility of Grupo NGN’s solutions and team of experts as well as their accessibility goes above and beyond what one typically expects from a cloud-based solutions company. Grupo NGN has truly mastered the customer experience”
Chief Customer Officer, eTech Global Services
“… it’s incredible the power of the Grupo NGN team and the agility to adjust the programming, thinking of the need for the end-user, congratulations to all!!”
Commercial Management, INNCET
Accessible and timely on responses
“The team at NGNCloudComm are always accessible and timely on responses. They take the time to walk you through processes and follow-up to see how things are going. Always friendly and will always make time to address your questions or concerns.
Also like the ability to adjust skillset levels for users. This allows us to play to an individual’s strength and helps resolve calls timely. Like this feature!“
Pre Arrival Services Manager, [Enterprise > 1000 Emp]
User-friendly and excellent customer service
“NGNCloudComm offers an incredibly versatile system to conduct business and manage operations. In addition, anytime there is an issue, they have always been helpful in resolving any issues and educating on how to avoid those going forward, if not taking action on their end to prevent further issues.”
Vice President, [Small Business]
Couldn't ask for a better support team and experience.
What do you like best about NGNCloudComm?
NGNCloudComm exceeds our needs and requirements as a large healthcare company in reaching out to our member base.
What do you dislike about NGNCloudComm?
There are no downsides, we recently upgraded our entire premise Telecommunications platform to another cloud service provider, and we opted to stay with NGN for our predictive dialer functionality because the new vendor could not support or meet our requirements.
What problems is NGNCloudComm solving and how is that benefiting you?
We just recently upgraded and moved our trunking onto NGN’s SIP environment allowing us to move off of the old legacy TDM service provider resulting in significant savings.
Sr Telecom Administrator, [Enterprise > 1,000 emp]
Talk With an Expert to Get Started Today!
Grupo NGN started over 20 years ago with the launch of ASD Softswitch in 1995. After winning many industry awards the product was purchased by Siemens in 2009. In 2018 Grupo NGN had the opportunity to purchase the source code back and we have renamed the product NGNCloudComm.
Over this period, we have customers who have stayed with the product the entire time because of its power, flexibility and our superior customer service and support. If your current contact center software isn’t giving you everything you need come talk to us and see how we back up our motto.
Grupo NGN Addresses and Surpasses Common Call Center Industry Concerns
Solving Common Call Center Industry Concerns in the dynamic and fast-paced world of cloud communications requires a...
How Grupo NGN Earns 5 Star Customer Satisfaction Ratings
Call Center Customer Satisfaction starts at the top and is a key to our success at Grupo NGN. We are proud to have an...
What is Contact Center Artificial Intelligence
Artificial Intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to perform...
NGNCloudComm Recognized as #1 CCaaS Partner by G2 in Spring 2023 Report
NGNCloudComm recognized as the top CCaaS solution partner and awarded for excellent customer service. Coral Springs,...
TTS: NGNCloudComm Text to Speech Options
What is TTS? Text to speech (TTS) is a technology that has revolutionized the way we interact with our devices. By...
Call Center vs Contact Center
What is the difference between a Call Center and a Contact Center?It is widely accepted that a Call Center is focused...
Ready for new State TCPA laws?
Ready for new State TCPA laws? There are more than 380 proposed bills for new Contact Center focused laws across the...
Predictive AI Outbound Dialing with NGNCloudComm
Predictive AI Outbound Dialing with NGNCloudComm. NGNCloudComm is an omnichannel Contact Center solution that includes...
NGNCloudComm Redefines Optichannel
Optichannel DefinedNGNCloudComm redefines optichannel for the Contact Center industry with its latest release by Grupo...
When is AI BS and what is ChatGPT
The talk of Artificial Intelligence or AI enhancements in the Contact Center has been on the rise recently. I am...
NGNInsights 2.7.4 Introducing the Dashboard
The latest upgrade to NGNInsights includes a dashboard that adds a customizable view of a Contact Centers performance...
Contact Center Bill of Rights
On December 15, 1791, three-fourths of the existing US State legislatures ratified the first 10 Amendments of the...
Satisfaction Guaranteed
24/7 Award Winning Support
NGNCloudComm, is ranked #1 in the “Has the product been a good partner in doing business?” category in the G2 Spring 2023 quarterly report. Additionally, NGNCloudComm is ranked #2 in the categories “Likelihood to Recommend”, “Quality of Support”, and “Meets Requirements”.
30 Day Money Back Guarantee
See why Grupo NGN have been ranked #1 CCaaS Partner to do businees with. We deliver what our competitors promise. Come see our complete guarantee to achive your goals. No hidden contract small letter!