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Cloud Smart, AI Smarter:

The Ultimate Contact Center Solution

Grupo NGN is redefining Omnichannel with AI-Powered Flexibility.

The award-winning CCaaS platform, NGNCloudComm, delivers a Total Experience, enhancing Customer Experience, Agent Experience, and Manager Experience alike. Empower your contact center with cutting edge AI and the most flexible CCaaS platform and product suite, designed to meet your unique business needs.

AI That Solves Problems, Doesn’t Just Impress

NGNCloudComm proven results beyond the hype

Envision a world where contact centers utilize AI to anticipate customer needs and respond in a way that leaves them satisfied after each interaction.

Add to this world employees that also have a positive experience, as their skills improve with each passing day.

The NGNCloudComm platform transforms this vision into reality.

This powerful, optichannel, all-in-one contact center solution is used by  businesses to provide customers with easy and simple experiences that exceed their expectations.

Since our inception in 1987, we have come a long way. Our first version, ASD Softswitch, was launched in 1995, already featuring an AI-powered Omnichannel Contact Center solution.

Today, NGNCloudComm is a top-rated CCaaS on G2 and the first platform with Optichannel functionality. Committed to customer success, our software adapts to customer needs without requiring programming expertise.

NGNCloudComm is proud to have been the #1 choice for Has the product been a good partner in doing business? for the Summer 2023 quarterly report released by G2.com. The Optichannel and Omnichannel CCaaS NGNCloudComm was also awarded as a High PerformerEasiest to do Business With, and for Best Support.

G2 Grid © for Contact Center Summer 2024 📈🏅

NGNCloudComm Named High Performer Summer 2024

Additional G2.com Rankings

#1🏆 Likelihood to Recommend
#1🏆 Product Going Right Direction
#1🏆 Meets Customers Requirements
#1🏆 Ease of Doing Business With
#1🏆 Quality of Support
#1🏆 NPS Score

With NGNCloudComm’s AI Auto Language Assist, language is no longer a barrier to effective communication. Whether your agents and customers speak different languages, our platform ensures smooth and effortless interaction, fostering meaningful connections and driving customer satisfaction.

Let Your Imagination Be Your ONLY Limitation

Call & Contact Center As A Service (CCaaS) Solutions

Intelligent AI Contact Center Software

Our clients use a true omnichannel platform where they use phone, email, sms text, chat and social media channels to communicate with their customers. Agents can handle these different communication channels from a single platform with NGNCloudComm.

AI CONTACT CENTER FEATURES

Affordable Enterprise Features

Do you desire enterprise-level features that are beyond your budget? Well, wait no further, as NGNCloudComm offers enterprise features at no additional cost, unlike our competitors. NGNCloudComm has made it possible for organizations of any size to offer AI-powered, personalized experiences.

ENTERPRISE FEATURES

AI Chatbots

Interface with the latest AI chatbots and enhance CX with AI that helps you and your customers for real.

SEE AI AND AUTOMATION

Agent Performance Improvements

We improve agents and supervisors performances and we have the results to prove it. Our customers experience a shift in their operations, enabling managers and agents to achieve continuous and uninterrupted feedback within their call center.

AGENT PERFORMANCE FEATURES

Compliance

NGNCloudComm ensures your ongoing adherence to Federal, Provincial, and State regulations, facilitating continuous compliance in the ever-evolving regulatory landscape.

COMPLIANCE FEATURES

Customer Satisfaction

Our simple approach to customer service: Treat each and everyone of our customers like they are the only one in the world.

CUSTOMER SATISFACTION FEATURES

Intelligent AI Contact Center Software

Our clients use a true omnichannel platform where they use phone, email, sms text, chat and social media channels to communicate with their customers. Agents can handle these different communication channels from a single platform with NGNCloudComm.

AI CONTACT CENTER FEATURES

Affordable Enterprise Features

Do you desire enterprise-level features that are beyond your budget? Well, wait no further, as NGNCloudComm offers enterprise features at no additional cost, unlike our competitors. NGNCloudComm has made it possible for organizations of any size to offer AI-powered, personalized experiences.

ENTERPRISE FEATURES

AI Chatbots

Interface with the latest AI chatbots and enhance CX with AI that helps you and your customers for real.

SEE AI AND AUTOMATION

Agent Performance Improvements

We improve agents and supervisors performances and we have the results to prove it. Our customers experience a shift in their operations, enabling managers and agents to achieve continuous and uninterrupted feedback within their call center.

AGENT PERFORMANCE FEATURES

Compliance

NGNCloudComm ensures your ongoing adherence to Federal, Provincial, and State regulations, facilitating continuous compliance in the ever-evolving regulatory landscape.

COMPLIANCE FEATURES

Customer Satisfaction

Our simple approach to customer service: Treat each and everyone of our customers like they are the only one in the world.

CUSTOMER SATISFACTION FEATURES

What they’re saying

Our happy customers

MOVE TO A BETTER PLACE

Check out our Migration Solutions

Genesys Migration Solutions

PureConnect and Multicloud CX are discontinued. Now What?
Get TRUE Omnichannel and Optichannel Flexibility & Innovation with G2’s #1 Rated Contact Center Software

Nice inContact Migration Solutions

Transition to an authentic cloud solution and leverage the advantages of a unified cloud-native platform.

Make a strategic investment in a genuine cloud contact center today.

Five9 Migration Solutions

A lot of folks who use Five9 are in a frenzy trying to find a new contact center solution. It's tough to figure out what you really need versus what you're used to, and then make a plan to improve your customer experience. That's where we come in! NGNCloudComm can help you go from feeling lost and unsure to feeling stable, growing, and keeping your customers happy. Whether you're a customer or partner, we've got a way for you to switch gears and get back on track with the world's most secure, dependable, and cutting-edge Contact Center

Avaya Migration Solutions

Embrace innovation through an open cloud platform.
If your organization seeks to adopt a digital-first contact center, but currently operates voice-driven centers, or is hampered by the use of multiple versions of contact center software, migrating to a cloud native platform can be an ideal solution. By doing so, you can streamline complex upgrades and integrations and successfully achieve your goals.

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(844) 464 7876