Cloud Smart, AI Smarter:
The Ultimate Contact Center Solution
Grupo NGN is redefining Omnichannel with AI-Powered Flexibility.
The award-winning CCaaS platform, NGNCloudComm, delivers a Total Experience, enhancing Customer Experience, Agent Experience, and Manager Experience alike. Empower your contact center with cutting edge AI and the most flexible CCaaS platform and product suite, designed to meet your unique business needs.
AI That Solves Problems, Doesn’t Just Impress
NGNCloudComm proven results beyond the hype
Envision a world where contact centers utilize AI to anticipate customer needs and respond in a way that leaves them satisfied after each interaction.
Add to this world employees that also have a positive experience, as their skills improve with each passing day.
The NGNCloudComm platform transforms this vision into reality.
This powerful, optichannel, all-in-one contact center solution is used by businesses to provide customers with easy and simple experiences that exceed their expectations.
Since our inception in 1987, we have come a long way. Our first version, ASD Softswitch, was launched in 1995, already featuring an AI-powered Omnichannel Contact Center solution.
Today, NGNCloudComm is a top-rated CCaaS on G2 and the first platform with Optichannel functionality. Committed to customer success, our software adapts to customer needs without requiring programming expertise.
G2 Grid © for Contact Center Summer 2024 📈🏅
NGNCloudComm Named High Performer Summer 2024
Additional G2.com Rankings
#1🏆 Likelihood to Recommend
#1🏆 Product Going Right Direction
#1🏆 Meets Customers Requirements
#1🏆 Ease of Doing Business With
#1🏆 Quality of Support
#1🏆 NPS Score
⭐️ Video calling and real-time translation
With NGNCloudComm’s AI Auto Language Assist, language is no longer a barrier to effective communication. Whether your agents and customers speak different languages, our platform ensures smooth and effortless interaction, fostering meaningful connections and driving customer satisfaction.
Let Your Imagination Be Your ONLY Limitation
Call & Contact Center As A Service (CCaaS) Solutions
Intelligent AI Contact Center Software
Affordable Enterprise Features
AI Chatbots
Agent Performance Improvements
Compliance
Customer Satisfaction
Intelligent AI Contact Center Software
Affordable Enterprise Features
AI Chatbots
Agent Performance Improvements
Compliance
Customer Satisfaction
What they’re saying
Our happy customers
NGNCloudComm's outbound predictive dialer is a game-changer in the realm of contact center solutions
Aug 26, 2024 ⭐️⭐️⭐️⭐️⭐️
NGNCloudComm provides a great suite of services at a reasonable cost. With its seamless integration capabilities and robust features, NGNCloudComm’s predictive dialer revolutionizes outbound calling campaigns, maximizing agent utilization while ensuring optimal customer engagement.
The NGNCloudComm team works very closely with us to understand our business processes, providing thoughtful solutions as well as quick support when needed.
Paul L.
NGNCloudComm works for us
Dec 28, 2023 ⭐️⭐️⭐️⭐️⭐️
I feel that NGNCloudComm is a smaller company, I can get whomever I need on the phone, whether that is a sales person for a demo or engineers/developers when I have issues.
When I am asked, “can we do this specific task in NGNCloudComm”, the answer is yes. With other products, I feel you are locked in to their box and limited to their tools. NGNCloudComm seems to be able to do it all.
Will B.
The Contact Center Solution
May 23, 2023 ⭐️⭐️⭐️⭐️⭐️
NGNCloudComm staff are available when you need them. They listen to your comments and suggestions and execute results in a timely manner. Customizable for your contact center needs with endless possibilities. Ease of use combined with proven results, speaks for itself.
Bill M.
A solid and reliable platform for Contact Centers
May 17, 2023 ⭐️⭐️⭐️⭐️⭐️
NGNCloudComm is a diamond in the rough. The included features and functionality are second to none. Most “modern” systems do not include things like Contact Center scripting, etc. but NGNCloudComm does! NGNCloudComm has arguably the best outbound dialer on the market, with a fantastic predictive algorithm and legal compliance modes. The inbound channel capabilities are competent and easy to use, and the blending among channels works flawlessly.
Brian T.
Excellent Product and customer service
May 17, 2023 ⭐️⭐️⭐️⭐️⭐️
NGNCloudComm customer focus, while providing a solid contact center product that works seamlessly, has been instrumental in making our company more productive. The administration and ease of use makes it convenient to deploy and manage. We have found that when we need help or customer service, they are quick to respond and resolve any issues or concerns. We would recommend NGNCloudComm .
Steve G.
I highly recommend NGNCloudComm and the team at Grupo NGN
March, 2025 ⭐️⭐️⭐️⭐️⭐️
Grupo NGN stepped in and helped fix an outage in our Contact Center that was unrelated to their software. Because of their quick action and willingness to help our team we minimized our down time and without their help we may have lost some major clients. I highly recommend NGNCloudComm and the team at Grupo NGN!
Ken Horne, CEO, Collegiate Admissions & Retention Solutions (CARS)
MOVE TO A BETTER PLACE
Check out our Migration Solutions
Genesys Migration Solutions
Get TRUE Omnichannel and Optichannel Flexibility & Innovation with G2’s #1 Rated Contact Center Software
Nice inContact Migration Solutions
Make a strategic investment in a genuine cloud contact center today.
Five9 Migration Solutions
Avaya Migration Solutions
If your organization seeks to adopt a digital-first contact center, but currently operates voice-driven centers, or is hampered by the use of multiple versions of contact center software, migrating to a cloud native platform can be an ideal solution. By doing so, you can streamline complex upgrades and integrations and successfully achieve your goals.
