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The Intelligent Omnichannel Contact Center

Consider enhancing your customer experience abilities with cloud technology. Grupo NGN enhances the experiences of both customers and agents by empowering your staff with AI and advancing the contact center through a flexible CCaaS platform and robust product suite.

Call & Contact Center As A Service (CCaaS) Provider

NGNCloudComm Recognized as the #1 CCaaS Partner by

NGNCloudComm G2 Higher Performer Americas Winter 2024 G2 named Grupo NGN NGNCloudComm as User Love Us

Rated #1 CCaaS Partner by

Grupo NGN’s NGNCloudComm is proud to have been the #1 choice for “Has the product been a good partner in doing business?” for the Summer 2023 quarterly report released by

The Optichannel and Omnichannel CCaaS NGNCloudComm was also awarded as a High Performer, Easiest to do Business With, and for Best Support.

Additional Rankings

  • #1 Likelihood to Recommend
  • #1 Product Going Right Direction
  • #1 Meets Customers Requirements
  • #1 Ease of Doing Business With
  • #1 Quality of Support
  • #1 NPS Score

Let Your Imagination Be Your ONLY LimitationCall & Contact Center As A Service (CCaaS) Solutions

Intelligent AI Contact Center Software

Our clients use a true omnichannel platform where they use phone, email, sms text, chat and social media channels to communicate with their customers. Agents can handle these different communication channels from a single platform with NGNCloudComm.

Agent Performance Improvements

We improve agents and supervisors performances and we have the results to prove it. Our customers experience a shift in their operations, enabling managers and agents to achieve continuous and uninterrupted feedback within their call center.

Affordable Enterprise Features

Do you desire enterprise-level features that are beyond your budget? Well, wait no further, as NGNCloudComm offers enterprise features at no additional cost, unlike our competitors. NGNCloudComm has made it possible for organizations of any size to offer AI-powered, personalized experiences.


NGNCloudComm ensures your ongoing adherence to Federal, Provincial, and State regulations, facilitating continuous compliance in the ever-evolving regulatory landscape.


AI Chatbots

Interface with the latest AI chatbots and enhance CX with AI that helps you and your customers for real

Customer Satisfaction

Our simple approach to customer service: Treat each and everyone of our customers like they are the only one in the world.

Join the ranks of our loyal customers, and experience the difference a true technology partner makes.

We pride ourselves on providing Call & Contact Center As A Service (CCaaS) software solutions that are both adaptable and user-friendly. We firmly believe that our products should cater to the needs of our customers, rather than the other way around. That’s why we’ve designed our software to be easily customizable without requiring any programming knowledge.

But don’t just take our word for it! We invite you to see for yourself how our software can meet your unique needs and make your life easier.

NGNCloudComm Agent Performance Enhancements

Agent Performance Improvements

Developed and designed by a team of former video game professionals, data visualization experts and a team with more than 100 combined years of experience with contact centers. NGNInsights improves agent and supervisor performance, and we have the results to prove it.

NGNCloudComm Insights creates a open feedback loop between your agents and supervisors. Empowering and motivating your agents to improve by giving them real time performance feedback and allowing your supervisors to make the most efficient use of their time.

NGNInsights User Tile

Agent and Supervisor Dashboards

NGNCloudComm Insights allows supervisors and agents to view their real-time performance in accordance with what is expected of them and illustrating at the same time areas of needed improvement. Is that simple!

NGNCloudComm Proven Agent Gamification Results

Ultimate Agent Gamification

Experience ultimate agent gamification tool with proven results

NGNCloudComm Agent Station Real Time Monitoring

Agent Workstation Monitoring

Monitor your agents desktop and both system and audio in real time. Use record triggers to determine when and what to record as needed for quality assurance, training, or compliance.

NGNInsights Broadcast Messages

Internal Chat Designed for Contact Centers

Contact centers have specific needs and requirements when considering software to allow communication between supervisors and agents.

Companies want to allow agents the ability to chat with supervisors but may want or contractually need to ensure that agents from one team are not able to chat or share information with other teams.

Our Chat is built by Contact Center People with the specific needs of contact centers in mind. 

MOVE TO A BETTER PLACECheck out our Migration Solutions

Grupo NGN delivers on what the competition claims

Improve CX with Functional AI

Envision a world where contact centers utilize AI to anticipate customer needs and respond in a way that leaves them satisfied after each interaction. Add to this world employees that also have a positive experience, as their skills improve with each passing day.

The NGNCloudComm platform from Grupo NGN transforms this vision into reality. This powerful, optichannel, all-in-one contact center solution is used by  businesses to provide customers with easy and simple experiences that exceed their expectations.

NGNCloudComm improves CX with AI
NGNCloudcomm G2 Grid

Grupo NGN Named High Performer Summer 2023

G2 Grid (c) for Contact Center Summer 2023

What They're SayingOur Happy Customers

Talk With an Expert to Get Started Today!

Grupo NGN started over 20 years ago with the launch of ASD Softswitch in 1995. After winning many industry awards the product was purchased by Siemens in 2009. In 2018 Grupo NGN had the opportunity to purchase the source code back and we have renamed the product NGNCloudComm.

Over this period, we have customers who have stayed with the product the entire time because of its power, flexibility and our superior customer service and support. If your current contact center software isn’t giving you everything you need come talk to us and see how we back up our motto.

Satisfaction Guaranteed

24/7 Award Winning Support

NGNCloudComm, is ranked #1 in the “Has the product been a good partner in doing business?” category in the G2 Spring 2023 quarterly report. Additionally, NGNCloudComm is ranked #2 in the categories “Likelihood to Recommend”“Quality of Support”, and “Meets Requirements”.

30 Day Money Back Guarantee

See why Grupo NGN have been ranked #1 CCaaS Partner to do businees with. We deliver what our competitors promise. Come see our complete guarantee to achive your goals. No hidden contract small letter!