In today’s regulatory landscape, compliance is more critical than ever. A recent case in Texas highlights the financial risks of non-compliance, where a court awarded $49.5k ($5,500 per call) in a default judgment against Live Transfers Inc. This underscores the importance of robust compliance measures to protect against high-cost TCPA fines.
NGNCloudComm’s powerful call tactics and business rules engine allows Contact Centers to automate both compliance rules and their own internal business rules.
Feature Highlights
Call Monitoring
- Ensure all outbound calls comply with TCPA (Telephone Consumer Protection Act) regulations.
- Real-time monitoring and recording to verify adherence to consent and calling times.
Advanced Consent Management
- Capture and store consent records for all contacts.
- Provide easy access to consent records in case of disputes or audits.
Comprehensive Do Not Call (DNC) List Integration
- Automatic updating of DNC lists to avoid non-compliant calls.
- Cross-check contacts against national and state DNC lists before dialing.
Reporting and Alerts
- Alerts for potential compliance breaches.
- Detailed reports for audit trails and regulatory reviews.
Legal and Regulatory Updates
- Stay informed with the latest TCPA and other relevant regulatory updates.
- Quick adjustments to align with new regulations without costly professional services.
Minimum Wait Time Adherence
- Ensure compliance with state laws mandating minimum wait times for call center responses.
- Monitor and report on wait times to ensure adherence.
Omnichannel Compliance
- Ensure consistent compliance across all communication channels, including voice, email, SMS, and social media.
- Seamless integration with omnichannel contact center software for comprehensive compliance management.
Case Study: Live Transfers Inc.
A Texas court recently imposed a $5,500 per call fine in a default judgment against Live Transfers Inc., highlighting the severe consequences of non-compliance. This case emphasizes the need for rigorous compliance protocols to prevent similar costly outcomes for your business.
Why Choose NGNCloudComm?
With NGNCloudComm’s compliance features, you can:
- Mitigate the risk of expensive fines and legal actions.
- Maintain trust with your customers by respecting their communication preferences.
- Operate confidently within the bounds of the law, ensuring your business thrives without interruptions.
Investing in NGNCloudComm’s the award-winning cloud based inbound and outbound CCaaS (Contact Center as a Service) solution from Grupo NGN, compliance features means safeguarding your business against the unpredictable costs of non-compliance. Our comprehensive suite of tools ensures you remain compliant, protecting your bottom line and reputation.
