Implementing Chat to Voice in your contact centers leads to notable improvements in customer satisfaction, higher one-call closure rates, and boosts in sales and success metrics. The reduction in overall interaction time is a bonus that both agents and customers appreciate.

Whether your customers start a chat on their desktop and need to switch to a voice call on their smartphone, or vice versa, our Optichannel platform makes it possible without the hassle of changing agents. This continuity in service is key to building trust and efficiency.

Utilize EngageNow for direct communication via smart devices or computers with microphones. This feature not only saves on phone minutes but also brings in advanced options like video and screen sharing, elevating the interaction experience.

NGNCloudComm caters to all user preferences. If a customer can’t use their device for voice calls or prefers a traditional phone connection, they can easily dial in using a provided number, directly connecting to the same agent from the webchat.

Our Optichannel solution encompasses a wide range of channels including voice, text message, email, webchat, WhatsApp, and Facebook Messenger. The system smartly manages call history, data, and reporting, offering voice recording and transcript services.

Leverage the power of data with NGNCloudComm. Analyze call trends and channel effectiveness to optimize your strategies and maximize return on investment.