Customer Service Entries

NGNCloudComm Redefines Optichannel

Optichannel DefinedNGNCloudComm redefines optichannel for the Contact Center industry with its latest release by Grupo NGN. Optichannel has traditionally been used to describe the ability to offer multiple channels to provide customers their “optimal” or “optimum”...

NGNInsights™ Provides AI Powered Analytics, Dashboards, and Gamification for Nice InContact™

Grupo NGN has enhanced  the NGNInsights™ integration with Nice InContact™ to the latest API version. This makes it simpler for Nice InContact™ users, regardless of the channels utilized, to add the AI powered analytics, dashboards, and gamification features provided...

Monthly Savings with NGNCloudcomm

Grupo NGN helped a BPO save more than $2.2 Million by switching to NGNCloudComm. How much can you save?Prior to moving to NGNCloudComm this large BPO customer was using and paying for multiple systems to meet their client’s needs for outbound and inbound dialing. The...

Record Strategies and Lead Scoring

How NGNCloudComm increases Contact Center ROI by automatically prioritizing the most profitable leads to be contacted firstThe...