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Best Practices Entries

Accelerate Your Contact Center with NGNCloudComm AI Agents

How NGNCloudComm Powers AI-Driven Virtual Agents

Redefine CX Excellence With AI Powered NGNCloudComm

NGNCloudComm’s Hyper-Personalized Customer Journeys

Automate Prediction and Engagement With NGNCloudComm’s Powerful AI

Automate Engagement with NGNCloudComm AINGNCloudComm has been leveraging AI to shape customer interactions in significant ways for more than 3 decades. At present, the NGNCloudComm platform uses AI for everything from customer routing to real-time analytics. For...

Does your CCaaS protect against high-cost TCPA fines?

In today's regulatory landscape, compliance is more critical than ever. A recent case in Texas highlights the financial risks of non-compliance, where a court awarded $49.5k ($5,500 per call) in a default judgment against Live Transfers Inc. This underscores the...
The Brains Behind Grupo NGN

The Brains Behind Grupo NGN

The real brains behind Grupo NGN is the amazing team of sales, support, and development that works around the globe. You can learn more about how we have a 92% 5 star customer service rating and...

Total Experience

Total Experience

Last week we introduced the concept of Total Experience (TX) as a means to achieve excellent Customer Experience (CX). This is the first entry in a new series in which we are going to delve into the...