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Improve Text Messaging with NGNCloudComm

With NGNCloudComm, Contact Centers imrpove text messaging with a Total Experience (TX) by passing key data securely through the entire process. Customer Experience increases as users go through a streamlined process that does not leave them frustrated, confused, or...

Grupo NGN Addresses and Surpasses Common Call Center Industry Concerns

Solving Common Call Center Industry Concerns in the dynamic and fast-paced world of cloud communications requires a partner that not only offers robust and reliable solutions but also prioritizes exceptional customer service and continuous innovation. However, not all...

What is Contact Center Artificial Intelligence

Artificial Intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to perform tasks that typically require human cognition. These machines use algorithms and statistical models to learn from data and make decisions. The...

TTS: NGNCloudComm Text to Speech Options

What is TTS? Text to speech (TTS) is a technology that has revolutionized the way we interact with our devices. By converting written text into synthesized speech, TTS has made it possible for individuals with visual impairments or reading difficulties to access...
Call Center vs Contact Center

Call Center vs Contact Center

What is the difference between a Call Center and a Contact Center?It is widely accepted that a Call Center is focused on phone calls while a Contact Center would connect with people across multiple...

NGNCloudComm Redefines Optichannel

NGNCloudComm Redefines Optichannel

Optichannel DefinedNGNCloudComm redefines optichannel for the Contact Center industry with its latest release by Grupo NGN. Optichannel has traditionally been used to describe the ability to offer...

When is AI BS and what is ChatGPT

When is AI BS and what is ChatGPT

The talk of Artificial Intelligence or AI enhancements in the Contact Center has been on the rise recently. I am naturally a bit of a skeptic and having spent 15 years in the technology industry...

NGNInsights 2.7.4 Introducing the Dashboard

NGNInsights 2.7.4 Introducing the Dashboard

The latest upgrade to NGNInsights includes a dashboard that adds a customizable view of a Contact Centers performance improvement over time. Current NGNInsights customers will be notified of the...

Monthly Savings with NGNCloudcomm

Monthly Savings with NGNCloudcomm

Grupo NGN helped a BPO save more than $2.2 Million by switching to NGNCloudComm. How much can you save?Prior to moving to NGNCloudComm this large BPO customer was using and paying for multiple...

The Brains Behind Grupo NGN

The Brains Behind Grupo NGN

The real brains behind Grupo NGN is the amazing team of sales, support, and development that works around the globe. You can learn more about how we have a 92% 5 star customer service rating and...

Total Experience

Total Experience

Last week we introduced the concept of Total Experience (TX) as a means to achieve excellent Customer Experience (CX). This is the first entry in a new series in which we are going to delve into the...

NGNInsights 2.7.2 Release

NGNInsights 2.7.2 Release

Grupo NGN will be releasing an update to NGNInsights (2.7.2) with exciting features including 5 specific customer requests. The release will be available Monday June 27th 2022.[dg_adh_heading...

STIR/SHAKEN ROLLOUT

STIR/SHAKEN ROLLOUT

Grupo NGN, Inc. will complete rollout of STIR/SHAKEN attestation for all numbers by June 30, 2021. While many customers have already had their attestation registered some time ago, customers who...

A Simple Message

A Simple Message

We all know the Coronavirus pandemic has caused much destruction to our daily lives – physically, emotionally and financially. As we experience social distancing, lockdowns, business closures and...

Get Multiple Solutions From a Single Vendor

Get Multiple Solutions From a Single Vendor

Let’s face it.  There are so many products and services that promise to solve a variety of your business and communications needs.  And many of the companies in the industry provide reputable...