Optichannel DefinedNGNCloudComm redefines optichannel for the Contact Center industry with its latest release by Grupo...
Feature Entries
NGNInsights 2.7.4 Introducing the Dashboard
The latest upgrade to NGNInsights includes a dashboard that adds a customizable view of a Contact Centers performance...
NGNInsights 2.7.3 Release Notes
Grupo NGN has released an update to NGNInsights (2.7.3) with new features including specific customer requests. The...
Employee Chat for the Contact Center
Have you tried using other chat systems – Teams, Zoom, Rocket Chat, but find that you need additional features and options that are specific to needs within the contact center industry? Do you need...
NGNCloudComm now supports WhatsApp
NGNCloudComm has added WhatsApp support to its industry leading omnichannel platform. Contact Centers can now add all the NGNCloudComm features including queue and campaign assignments, transcript...
A Guarantee to substantially increase your agent productivity
Developed and designed by a team with behavioral science background, video game professionals, data visualization experts and a team with more than 100 combined years of experience with Omnichannel...
Are you having problems with Caller-ID and spam marked calls in your contact center?
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NGNInsights v2.7. New Features to continue improving your Agents Performance
Grupo NGN is proud to announce its latest release of NGNInsights v2.7. We continue our commitment to enhance our software to increase your agent’s performance for real and not as a figurative...
Monitor your agent’s workspace in real-time
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NGNCloudComm now includes Agent Screen Recording
Grupo NGN is pleased to announce the strengthening of its native Voice Recording with the release of its new Screen Recording feature. No longer do you need to use third party applications with the...
Employee Chat with the Contact Center in Mind
Contact centers have specific needs and requirements when considering software to allow communication between supervisors and agents. Companies want to allow agents the ability to chat with...