What is TTS? Text to speech (TTS) is a technology that has revolutionized the way we interact with our devices. By...
Feature Entries
Predictive AI Outbound Dialing with NGNCloudComm
Predictive AI Outbound Dialing with NGNCloudComm. NGNCloudComm is an omnichannel Contact Center solution that includes...
NGNCloudComm Redefines Optichannel
Optichannel DefinedNGNCloudComm redefines optichannel for the Contact Center industry with its latest release by Grupo...
Complex routing/decisions made simple. Can your CCaaS do this?
It is my impression that the Contact Center industry indoctrinates customers to simply not expect that complex scenarios can or should be managed by CCaaS products because their platforms lack the...
Scheduled Callbacks or The Art of Increasing Customer Satisfaction
Agent: Hi, may I speak with John Doe? I am calling on behalf of your car dealer to inform you that we found the vehicle you were looking for!Customer: Hi! I am super interested in talking to you....
Record Strategies and Lead Scoring
How NGNCloudComm increases Contact Center ROI by automatically prioritizing the most profitable leads to be contacted first[dg_adh_heading title_prefix="ROI Focus" _builder_version="4.18.0"...
Employee Chat for the Contact Center
Have you tried using other chat systems – Teams, Zoom, Rocket Chat, but find that you need additional features and options that are specific to needs within the contact center industry? Do you need...
NGNCloudComm now supports WhatsApp
NGNCloudComm has added WhatsApp support to its industry leading omnichannel platform. Contact Centers can now add all the NGNCloudComm features including queue and campaign assignments, transcript...
A Guarantee to substantially increase your agent productivity
Developed and designed by a team with behavioral science background, video game professionals, data visualization experts and a team with more than 100 combined years of experience with Omnichannel...
Are you having problems with Caller-ID and spam marked calls in your contact center?
At Grupo NGN, we believe in options and solutions. You do not have to settle for manual or simple options that either are inefficient or just too time consuming.Our award-winning Contact Center...
NGNInsights v2.7. New Features to continue improving your Agents Performance
Grupo NGN is proud to announce its latest release of NGNInsights v2.7. We continue our commitment to enhance our software to increase your agent’s performance for real and not as a figurative...
Monitor your agent’s workspace in real-time
If you're looking for a way to screen monitoring and coach your agents, we have the best answer for that.NGNShadowCoach is our screen monitoring and live supervisor-to-agent chat system designed for...
NGNCloudComm now includes Agent Screen Recording
Grupo NGN is pleased to announce the strengthening of its native Voice Recording with the release of its new Screen Recording feature. No longer do you need to use third party applications with the...
Employee Chat with the Contact Center in Mind
Contact centers have specific needs and requirements when considering software to allow communication between supervisors and agents. Companies want to allow agents the ability to chat with...