On December 15, 1791, three-fourths of the existing US State legislatures ratified the first 10 Amendments of the...

On December 15, 1791, three-fourths of the existing US State legislatures ratified the first 10 Amendments of the...
Grupo NGN helped a BPO save more than $2.2 Million by switching to NGNCloudComm. How much can you save?Prior to moving...
It is my impression that the Contact Center industry indoctrinates customers to simply not expect that complex...
NGNCloudComm users already have what they need to be compliant with Oklahoma’s “Mini TCPA” law, HB 3168, that goes into effect the 1st of November 2022First the disclaimer, I am not a lawyer and do...
How NGNCloudComm increases Contact Center ROI by automatically prioritizing the most profitable leads to be contacted first[dg_adh_heading title_prefix="ROI Focus" _builder_version="4.18.0"...
Spain has approved a bill that requires companies to answer calls within 3 minutes by a live person and not to leave customers on hold with an automated system. Fines can range up to 100,000 euros...
Multiple changes to the way you conduct your business are coming from numerous fronts, State & Federal. A lot of these changes have more complex rules than a simple manual or automatic dial and...
You have likely heard about the bill that was passed in Florida last July and are probably working on becoming compliant or maybe you have stopped calling Florida altogether! But are you aware that...
Earlier this year, I started hearing our customers and resellers talk about 10DLC with a certain amount of dread, often in the same tone as they would talk about a new government regulation. While...
Grupo NGN, Inc. will complete rollout of STIR/SHAKEN attestation for all numbers by June 30, 2021. While many customers have already had their attestation registered some time ago, customers who...
While all eyes were on the Supreme Court’s opinion on TCPA, several states started taking matters into their own hands. Florida in particular has introduced legislation that, in some cases, looks to...
On April 1, 2021, the United States Supreme Court issued an opinion in the case of Facebook v Duguid. While their opinion was very favorable to the contact center industry, this in no way...
The basic principle I have in mind and that I have applied is much like how a squirrel lives its life (at least, where I am from). The squirrel spends its entire year gathering nuts to sustain it...
The FCC has been working to create a portal that tracks number reassignment to the general availability pool. In simplest terms, this means that we now have a method to track when a phone number...