Compliance Corner Entries

Ready for new State TCPA laws?

Ready for new State TCPA laws? There are more than 380 proposed bills for new Contact Center focused laws across the 50 US states. NGNCloudComm users are already prepared for any Contact Center legal changes due to its robust business rules engine.Ready for new State...

Contact Center Bill of Rights

On December 15, 1791, three-fourths of the existing US State legislatures ratified the first 10 Amendments of the Constitution—the Bill of Rights. These 10 amendments outlined key rights and protections of US citizens from the federal government. For more than 200...

Is Your Contact Center Ready for Oklahoma Compliance?

NGNCloudComm users already have what they need to be compliant with Oklahoma’s “Mini TCPA” law, HB 3168, that goes into effect the 1st of November 2022First the disclaimer, I am not a lawyer and do not provide any legal advice. Grupo NGN is not a law firm and does not...

New law requires 3 minutes or less wait times

Spain has approved a bill that requires companies to answer calls within 3 minutes by a live person and not to leave customers on hold with an automated system. Fines can range up to 100,000 euros for repeat offenders. This latest bill from Spain shows that countries...
STIR/SHAKEN ROLLOUT

STIR/SHAKEN ROLLOUT

Grupo NGN, Inc. will complete rollout of STIR/SHAKEN attestation for all numbers by June 30, 2021. While many customers have already had their attestation registered some time ago, customers who...

Preparing For Audits

Preparing For Audits

The basic principle I have in mind and that I have applied is much like how a squirrel lives its life (at least, where I am from).  The squirrel spends its entire year gathering nuts to sustain it...