Compliance Corner Entries

Ready for new State TCPA laws?

Ready for new State TCPA laws? There are more than 380 proposed bills for new Contact Center focused laws across the 50 US states. NGNCloudComm users are already prepared for any Contact Center legal changes due to its robust business rules engine.Ready for new State...

Contact Center Bill of Rights

On December 15, 1791, three-fourths of the existing US State legislatures ratified the first 10 Amendments of the Constitution—the Bill of Rights. These 10 amendments outlined key rights and protections of US citizens from the federal government. For more than 200...

Monthly Savings with NGNCloudcomm

Grupo NGN helped a BPO save more than $2.2 Million by switching to NGNCloudComm. How much can you save?Prior to moving to NGNCloudComm this large BPO customer was using and paying for multiple systems to meet their client’s needs for outbound and inbound dialing. The...

Complex routing/decisions made simple. Can your CCaaS do this?

It is my impression that the Contact Center industry indoctrinates customers to simply not expect that  complex scenarios can or should be managed by CCaaS products because their platforms lack the foundation and flexibility needed to run modern Contact Centers.As I...
STIR/SHAKEN ROLLOUT

STIR/SHAKEN ROLLOUT

Grupo NGN, Inc. will complete rollout of STIR/SHAKEN attestation for all numbers by June 30, 2021. While many customers have already had their attestation registered some time ago, customers who...

Preparing For Audits

Preparing For Audits

The basic principle I have in mind and that I have applied is much like how a squirrel lives its life (at least, where I am from).  The squirrel spends its entire year gathering nuts to sustain it...