NGNInsights 2.7.4 Introducing the Dashboard

The latest upgrade to NGNInsights includes a dashboard that adds a customizable view of a Contact Centers performance improvement over time. Current NGNInsights customers will be notified of the release availability to schedule their update and receive the additional functionality at no cost as part of their contract.

Dashboard features:

  1. Select to view data by Day, Week, or Month
  2. Select the amount of time you want to view or a custom date range
  3. Select or remove specific days of the week to remove non-working days
  4. All Teams shows a single line for all agents, By Teams shows a line for each named team
  5. Select to only display the data for listed teams
  6. Refresh the dashboard to remove any changes. Save a custom dashboard to default to your selected changes
  7. Remove the selected Insight/KPI chart
  8. Resize or reposition the selected Insight/KPI chart

To find out more about this feature and how it can impact your ROI, please contact us.



(844) 464 7876




Click and talk to us

Sign Up for our Newsletter

Related Posts

Outbound Fundraising Data Analysis Uncovers Key Area of Improvement

Outbound Fundraising Data Analysis Uncovers Key Area of Improvement

Contact Centers around the world have benefited from NGNCloudComm Insights. In this article we will review the initial steps of a complimentary analysis provided to a Contact Center making outbound calls to fundraise for non-profit organizations. Resulting in uncovering a key area of improvement as well as providing agents visual real time status bar showing their adherence to this key performance indicator, allowing them to make the proper corrections.

read more
What is Contact Center Artificial Intelligence

What is Contact Center Artificial Intelligence

Artificial Intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to perform tasks that typically require human cognition. These machines use algorithms and statistical models to learn from data and make decisions. The...

read more