To understand my fear, you must first understand what multitenancy is.
Is cloud evil? Should we all turn and run away?
Absolutely not! Cloud can be done right; it just rarely is. Grupo NGN saw this need, and we took a completely different approach. Our founder and CEO, Javier Limones, identified multitenancy as one of the greatest risks to cloud computing when he envisioned our cloud offering. In his vision, he wanted every customer to have their own individual system – completely separated in the cloud. This approach, known as multi-instance hosting, is rarely seen in contact center solutions – I am personally not aware of anyone else that does this at scale. As he bought his software back from Siemens, Mr. Limones introduced a true multi-instance cloud offering. In our environment, no two customers share even the same network, let alone the same server. Each customer exists in their own subaccount in any of the most secure cloud computing environments (our primary choice is Microsoft Azure). Upgrades, customizations, expansions – they are all completely separated. In this approach, each instance is now similar to an individual home on a large piece of land. You can change your flooring, adjust the plumbing, even knock down walls to add an entirely new wing to your home – all without your neighbor even knowing you are there. If your neighbor leaves their door unlocked, only their home is burglarized – you can continue to sleep through the night.
Apartment living can be fun when you are young, but eventually you realize that, for about the same price (if not less), you can have an entire house that you can call your own. No longer will you have to worry about loud noises, funny smells, or your neighbor’s disastrous cooking. With NGNCloudComm, we give you just that, and all the security that comes along with it. Contact me or our SVP of Sales, Bill Przybylinski to learn more about how our cloud offering is completely reimagined.