Communication Strategy Entries

NGNInsights™ Provides AI Powered Analytics, Dashboards, and Gamification for Nice InContact™

Grupo NGN has enhanced  the NGNInsights™ integration with Nice InContact™ to the latest API version. This makes it simpler for Nice InContact™ users, regardless of the channels utilized, to add the AI powered analytics, dashboards, and gamification features provided...

NGNCloudComm wins 2022 Customer TMC Labs Innovation Award

NGNCloudComm has been named the 2022 Customer TMC Labs Innovation Award winning CCaaS. According to Erik Linask from TMC “We chose the Grupo NGN NGNCloudComm to win the 2022 CUSTOMER TMC Labs Innovation Award because of its incredible functionality, recent...

Record Strategies and Lead Scoring

How NGNCloudComm increases Contact Center ROI by automatically prioritizing the most profitable leads to be contacted firstThe...

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