NGNCloudComm Customer Profile – CARS

Grupo NGN is Your Reliable Partner in Every Situation

🕐 In the world of customer service, every second counts. A technical outage can affect not only your Contact Center operations but also the trust of your most valuable clients. It’s during these critical moments when the true value of a technology partner becomes crystal clear.

One of our clients said it best:

This testimonial goes beyond standard tech support—it’s about showing up with purpose, taking initiative, and proving that when it matters most, NGNCloudComm is the partner you can truly count on.

Enabling Excellence: How Quick Action Kept CARS Connected

At the center of this real-world success story is CARS (Collegiate Admissions and Retention Solutions), a team dedicated to helping students successfully navigate the complex processes of enrollment and retention in higher education. Through both inbound and outbound campaigns, CARS connects with students to answer questions, handle paperwork, provide access to the right departments, and assist with crucial steps like financial aid—all while making the process faster, clearer, and more human.

This means increased headcount, better retention, and stronger student satisfaction. For students, it means support, clarity, and connection at a time when those things matter most.

🔎 In such a high-impact environment, any system outage—no matter the source—can directly affect students’ ability to get the help they need. That’s why NGNCloudComm’s quick response during an issue outside our own infrastructure wasn’t just helpful—it was mission-critical. By acting fast, we helped CARS maintain continuity and avoid potential losses that could have affected their institutional partners and the students they serve.

🎯Why CARS Uses NGNCloudComm

✅ Grupo NGN is a leading AI-driven Contact Center as a Service (CCaaS) provider, thriving on a culture of innovation, customer focus, and long-term partnership
✅ We have designed our software to adapt to the customer’s needs
✅ Our powerful yet practical Total Experience (TX) Platform is trusted by companies worldwide to drive better outcomes and build lasting connections
✅ We help businesses create seamless, AI-driven customer experiences that feel personal and effortless—because great service should be easy

World-Class Support, Proven Results

🔹99% 5-star customer satisfaction
🔹#1 Rated for Support on G2
🔹Zero-disruption upgrades/maintenance with multi-instance architecture
🔹Industry-leading uptime keeps your business running smoothly