Monitor your agent’s workspace in real-time

If you're looking for a way to screen monitoring and coach your agents, we have the best answer for that. NGNShadowCoach is our screen monitoring and live supervisor-to-agent chat system designed for Contact Centers. Simple to install and user friendly, it is a...

NGNCloudComm now includes Agent Screen Recording

Grupo NGN is pleased to announce the strengthening of its native Voice Recording with the release of its new Screen Recording feature. No longer do you need to use third party applications with the corresponding complexity, control, management of recordings, etc. Any...

Employee Chat with the Contact Center in Mind

Contact centers have specific needs and requirements when considering software to allow communication between supervisors and agents. Companies want to allow agents the ability to chat with supervisors but may want or contractually need to ensure that agents from one...