Feature Entries

NGNCloudComm Redefines Optichannel

Optichannel DefinedNGNCloudComm redefines optichannel for the Contact Center industry with its latest release by Grupo NGN. Optichannel has traditionally been used to describe the ability to offer multiple channels to provide customers their “optimal” or “optimum”...

NGNInsights 2.7.4 Introducing the Dashboard

The latest upgrade to NGNInsights includes a dashboard that adds a customizable view of a Contact Centers performance improvement over time. Current NGNInsights customers will be notified of the release availability to schedule their update and receive the additional...

NGNInsights 2.7.3 Release Notes

Grupo NGN has released an update to NGNInsights (2.7.3) with new features including specific customer requests. The release is now available to all customers. NGNInsights customers receive all feature updates as part of their licensing at no additional...

Employee Chat for the Contact Center

Have you tried using other chat systems – Teams, Zoom, Rocket Chat, but find that you need additional features and options that are specific to needs within the contact center industry? Do you need to control which agents are able to chat with each other, control...
NGNCloudComm now supports WhatsApp

NGNCloudComm now supports WhatsApp

NGNCloudComm has added WhatsApp support to its industry leading omnichannel platform. Contact Centers can now add all the NGNCloudComm features including queue and campaign assignments, transcript...

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