NGNInsights 2.7.3 Release Notes

Grupo NGN has released an update to NGNInsights (2.7.3) with new features including specific customer requests. The release is now available to all customers. NGNInsights customers receive all feature updates as part of their licensing at no additional charge. ...

NGNCloudComm now supports WhatsApp

NGNCloudComm has added WhatsApp support to its industry leading omnichannel platform. Contact Centers can now add all the NGNCloudComm features including queue and campaign assignments, transcript history, and key data reporting to live chat interactions with the 2.2...

Monitor your agent’s workspace in real-time

If you're looking for a way to screen monitoring and coach your agents, we have the best answer for that. NGNShadowCoach is our screen monitoring and live supervisor-to-agent chat system designed for Contact Centers. Simple to install and user friendly, it is a...