by Geoff Beckstrom | Sep 22, 2022
Contact Centers who work with a technology partner like Grupo NGN get better results than centers that purchase software from faceless vendors The original working title of this blog post was “Is AI just BS?” but we decided to expand the focus of the article beyond...
by Geoff Beckstrom | Sep 15, 2022
The real brains behind Grupo NGN is the amazing team of sales, support, and development that works around the globe. You can learn more about how we have a 92% 5 star customer service rating and only 1 single 3 star review in over 3 years here. But this article is...
by Javier Limones | Aug 9, 2022
Last week we introduced the concept of Total Experience (TX) as a means to achieve excellent Customer Experience (CX). This is the first entry in a new series in which we are going to delve into the concept of Total Experience (TX). We welcome comments and dialog...
by Geoff Beckstrom | Jul 26, 2022
CX or Customer Experience has become a key marketing buzz word across multiple industries. Depending on the perspective and motivation of who is using the term it can take on different meanings. Generally, CX is accepted to mean the sum total of customers’ perceptions...
by Geoff Beckstrom | Jul 19, 2022
How much time does it take for your team to calculate bonus and commission programs? We have worked with a number of Contact Centers that tell us they spend days each month to calculate bonus and commission plans. You have already seen the benefits in how NGNInsights...
