With NGNCloudComm, Contact Centers imrpove text messaging with a Total Experience (TX) by passing key data securely...
Case Study Entries
Case Study: Cable TV/Internet BPO Quadruples their Up Sell Rate
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Grupo NGN Addresses and Surpasses Common Call Center Industry Concerns
Solving Common Call Center Industry Concerns in the dynamic and fast-paced world of cloud communications requires a...
How Grupo NGN Earns 5 Star Customer Satisfaction Ratings
Call Center Customer Satisfaction starts at the top and is a key to our success at Grupo NGN. We are proud to have an award-winning industry leading CCaaS solution, NGNCloudComm, but we are also...
Outbound Fundraising Data Analysis Uncovers Key Area of Improvement
NGNInsights is a Contact Center performance and gamification tool developed by team of data analysts, video game developers, and the team at Grupo NGN with more than 200 years combined experienced...
NGNInsights™ Provides AI Powered Analytics, Dashboards, and Gamification for Nice InContact™
Grupo NGN has enhanced the NGNInsights™ integration with Nice InContact™ to the latest API version. This makes it simpler for Nice InContact™ users, regardless of the channels utilized, to add the...
Agent Adherence Improvement with NGNInsights
California Regional MLS sees Schedule Adherence Improvement with NGNInsightsCalifornia Regional MLS (CRMLS) is the largest and most recognized Multiple Listing Service in the world. The CRMLS...
A Guarantee to substantially increase your agent productivity
Developed and designed by a team with behavioral science background, video game professionals, data visualization experts and a team with more than 100 combined years of experience with Omnichannel...