Grupo NGN will be releasing an update to NGNInsights (2.7.2) with exciting features including 5 specific customer requests. The release will be available Monday June 27th 2022.
Customer Requests
Agent Data Spotlight Page
Tooltips for each insight added to the data grid view and agent application
Agents can now hover over their tile to see the Insight name and data value.
Agent Gamification Transaction Filter
Supervisors can now filter the gamification transaction list to show only active agents or all agents or to filter by team name.
Achievements use Custom Images
Supervisors can now filter the gamification transaction list to show only active agents or all agents or to filter by team name.
@ Mentioning in Chat
Using the @ symbol in channels to call out specific users is now supported.
RoadMap Updates
Points Spotlight
Insight Data Fields Filter
A filter specific for Insights data has been added to make it easier for supervisors and data analysts to review.
Spellcheck Added to Chat
We have added a library to check spelling and to provide suggested corrections in chat.
The first-time agents launch their application after the update the application will automatically download and install the updates. Supervisors will not need to do anything as they will have access to all the new features on the supervisor platform once their system is migrated to the 2.7.2 version.
If you have any questions about using NGNInsights you can reach out to support@grupongn.com. If you are interested in adding NGNInsights to your contact center please contact our sales department at sales@grupongn.com or call 844-GO-GRUPO (844) 464-7876.
