Grupo NGN is pleased to announce the strengthening of its native Voice Recording with the release of its new Screen Recording feature. No longer do you need to use third party applications with the corresponding complexity, control, management of recordings, etc. Any user with the corresponding security permissions can see/download the voice and screen recordings, with a single click of a button.
Ability to set custom recording rules that fits your business rules, including 100% recordings! You can control when to record, what kinds of interactions to record, which recordings can be automatically discarded (i.e. wrong calls)… control if agents can have manual control of what and when to record… and much more!
And as it is customary with our Customer Service policy, this new feature comes included at no extra cost(*) to existing customers!
To find out more about this new feature and the benefits of NGNCloudComm and how it can impact your ROI, please contact us
EngageNow allows customers to engage with the contact center directly from any web enabled device. No need for a phone number and no long distance costs.
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