To understand my fear, you must first understand what multitenancy is.
Is cloud evil? Should we all turn and run away?
Absolutely not! Cloud can be done right; it just rarely is. Grupo NGN saw this need, and we took a completely different approach. Our founder and CEO, Javier Limones, identified multitenancy as one of the greatest risks to cloud computing when he envisioned our cloud offering. In his vision, he wanted every customer to have their own individual system – completely separated in the cloud. This approach, known as multi-instance hosting, is rarely seen in contact center solutions – I am personally not aware of anyone else that does this at scale. As he bought his software back from Siemens, Mr. Limones introduced a true multi-instance cloud offering. In our environment, no two customers share even the same network, let alone the same server. Each customer exists in their own subaccount in any of the most secure cloud computing environments (our primary choice is Microsoft Azure). Upgrades, customizations, expansions – they are all completely separated. In this approach, each instance is now similar to an individual home on a large piece of land. You can change your flooring, adjust the plumbing, even knock down walls to add an entirely new wing to your home – all without your neighbor even knowing you are there. If your neighbor leaves their door unlocked, only their home is burglarized – you can continue to sleep through the night.
Apartment living can be fun when you are young, but eventually you realize that, for about the same price (if not less), you can have an entire house that you can call your own. No longer will you have to worry about loud noises, funny smells, or your neighbor’s disastrous cooking. With NGNCloudComm, we give you just that, and all the security that comes along with it. Contact me or our SVP of Sales, Bill Przybylinski to learn more about how our cloud offering is completely reimagined.
Chief Technology Officer at Grupo NGN
Isaac Shloss is an Information Technology specialist with more than 20 years of experience – almost exclusively focused on the Contact Center industry. The majority of his carrier has been spent managing the IT departments for large BPOs, including a top 10 US teleservices provider where he built the technology and telecommunications architecture needed to expand the small, regionally-based company to a large, multinational enterprise. Isaac was an early pioneer and administrator of the contact center platform now known as NGNCloudComm, and he is now a part of the manufacturer’s executive management team in the role of Chief Technology Officer. At Grupo NGN, he is focused on enhancing the user experience through education development, customer support, and implementation, and converting emerging business needs into standard product features. Isaac regularly speaks at conventions and webinars regarding technological trends, compliance, and best practices around the contact center industry.
Isaac is also heavily involved with PACE, an industry association dedicated to the advocacy and advancement of the customer engagement industry. Isaac serves as a member of PACE’s National Board of Directors, and he is a member of the Compliance Officers Forum and Government Affairs Committee (GAC). In the GAC, Isaac serves as Vice-Chair, where he tracks legislation that affects our industry, calls the member base to action, and drafts opinion letters to lawmakers on behalf of the association when needed. Additionally, Isaac is PACE’s representative to the FCC, serving as a member of both the North American Numbering Council (NANC) and Numbering Administrative Oversight Working Group (NAOWG).