Grupo NGN Blog
Grupo NGN Blog Posts
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Monthly Savings with NGNCloudcomm
Grupo NGN helped a BPO save more than $2.2 Million by switching to NGNCloudComm. How much can you save?Prior to moving to...
Complex routing/decisions made simple. Can your CCaaS do this?
It is my impression that the Contact Center industry indoctrinates customers to simply not expect that complex scenarios...
Scheduled Callbacks or The Art of Increasing Customer Satisfaction
Agent: Hi, may I speak with John Doe? I am calling on behalf of your car dealer to inform you that we found the vehicle you...
Is Gamification Driving Positive Results in Your Contact Center?
What is Gamification?Gamification is the application of features commonly used in games to a non-game environment with a...
Is Your Contact Center Ready for Oklahoma Compliance?
NGNCloudComm users already have what they need to be compliant with Oklahoma’s “Mini TCPA” law, HB 3168, that goes into...
Record Strategies and Lead Scoring
How NGNCloudComm increases Contact Center ROI by automatically prioritizing the most profitable leads to be contacted...
ROI: The Only Contact Center Acronym That Matters
Contact Centers who work with a technology partner like Grupo NGN get better results than centers that purchase software...
The Brains Behind Grupo NGN
The real brains behind Grupo NGN is the amazing team of sales, support, and development that works around the globe. You...
Knowing is Half the Battle of Gamification
Last week I had a training meeting with a long time NGNInsights customer for a block of newly hired managers. These...
NGNInsights 2.7.3 Release Notes
Grupo NGN has released an update to NGNInsights (2.7.3) with new features including specific customer requests. The release...
Employee Chat for the Contact Center
Have you tried using other chat systems – Teams, Zoom, Rocket Chat, but find that you need additional features and options...
Total Experience
Last week we introduced the concept of Total Experience (TX) as a means to achieve excellent Customer Experience (CX). This...
Grupo NGN Blog Posts
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