Grupo NGN Blog

Grupo NGN Blog Posts

Be up to date on NGNCloudComm, our top rated by G2 and award winning CCaaS platform

Grupo NGN helped a BPO save more than $2.2 Million by switching to NGNCloudComm. How much can you save?Prior to moving to...

It is my impression that the Contact Center industry indoctrinates customers to simply not expect that complex scenarios...

Agent: Hi, may I speak with John Doe? I am calling on behalf of your car dealer to inform you that we found the vehicle you...

What is Gamification?Gamification is the application of features commonly used in games to a non-game environment with a...

NGNCloudComm users already have what they need to be compliant with Oklahoma’s “Mini TCPA” law, HB 3168, that goes into...

How NGNCloudComm increases Contact Center ROI by automatically prioritizing the most profitable leads to be contacted...

Contact Centers who work with a technology partner like Grupo NGN get better results than centers that purchase software...

The real brains behind Grupo NGN is the amazing team of sales, support, and development that works around the globe. You...

Last week I had a training meeting with a long time NGNInsights customer for a block of newly hired managers. These...

Grupo NGN has released an update to NGNInsights (2.7.3) with new features including specific customer requests. The release...

Have you tried using other chat systems – Teams, Zoom, Rocket Chat, but find that you need additional features and options...

Last week we introduced the concept of Total Experience (TX) as a means to achieve excellent Customer Experience (CX). This...

Keep up to date on our development roadmap and latest features for NGNCloudComm