Grupo NGN Blog
Grupo NGN Blog Posts
Learn more about the latest trends in the Contact Center industry
Be up to date on NGNCloudComm, our top rated by G2 and award winning CCaaS platform
Agent Adherence Improvement with NGNInsights
California Regional MLS sees Schedule Adherence Improvement with NGNInsightsCalifornia Regional MLS (CRMLS) is the largest...
NGNInsights 2.7.2 Release
Grupo NGN will be releasing an update to NGNInsights (2.7.2) with exciting features including 5 specific customer requests....
NGNCloudComm now supports WhatsApp
NGNCloudComm has added WhatsApp support to its industry leading omnichannel platform. Contact Centers can now add all the...
Legal Changes are brewing… Is your Omnichannel Contact Center Software future proof?
Multiple changes to the way you conduct your business are coming from numerous fronts, State & Federal. A lot of these...
Are you compliant with Florida’s new laws? What about New York? Missouri? Utah?
You have likely heard about the bill that was passed in Florida last July and are probably working on becoming compliant...
Is your CCaaS Multi-Tenant or Multi-Instance? Does it matter?
Over the last decade, things that used to be considered farfetched are becoming a reality more than ever. This fact is not...
A Guarantee to substantially increase your agent productivity
Developed and designed by a team with behavioral science background, video game professionals, data visualization experts...
Are you having problems with Caller-ID and spam marked calls in your contact center?
At Grupo NGN, we believe in options and solutions. You do not have to settle for manual or simple options that either are...
NGNInsights v2.7. New Features to continue improving your Agents Performance
Grupo NGN is proud to announce its latest release of NGNInsights v2.7. We continue our commitment to enhance our software...
Monitor your agent’s workspace in real-time
If you're looking for a way to screen monitoring and coach your agents, we have the best answer for that.NGNShadowCoach is...
NGNCloudComm now includes Agent Screen Recording
Grupo NGN is pleased to announce the strengthening of its native Voice Recording with the release of its new Screen...
Employee Chat with the Contact Center in Mind
Contact centers have specific needs and requirements when considering software to allow communication between supervisors...
Grupo NGN Blog Posts
Learn more about our company history
Keep up to date on our development roadmap and latest features for NGNCloudComm