Grupo NGN, Inc. recently announced an upgrade to its flagship cloud service, NGNCloudComm™ and encourages all current and prospective clients to take advantage of its advanced technology.
“We continue to innovate and listen to the needs of our consumers,” Grupo NGN CEO Javier Limones said. “NGNCloudComm™ version 8.1 includes even more features and enhancements to allow our customers to more effectively and efficiently interact with their employees and customers.”
NGNCloudComm™ is a single cloud platform for comprehensive, omnichannel customer interaction. The updated version features the new EngageNow SDK (Software Development Kit) that allows individuals to connect with a team member or service instantly while browsing a website or using a mobile app – no phone line is needed. EngageNow, not to be confused with click-to-call or click-to-dial, turns any web-enabled device into a powerful communication tool, free of phone calls.
“EngageNow benefits organizations and consumers because it allows for direct access to the Contact Center environment,” Limones said. “It keeps the customer engaged and increases First Call Resolution (FCR), which leads to an enhanced customer experience.”
In addition, Telecom fees are drastically reduced using EngageNow since calls are routed over the Internet and not a physical phone line.
A new agent interface is an additional upgraded feature to the NGNCloudComm™. The new agent interface is 100% mobile friendly and improves agent response time.
New customers can take advantage of these upgrades at a special summer rate until July 15, 2020. The summer offer allows for businesses to save thousands of dollars on set-up, training, licensing and project management. Just reference code: GrupoSummer2020
How new customers save:
- All User/Supervisor/Administration Licenses are FREE for 45 days
- All Project Management costs are waived
- Extreme discount on set up
- All trainings are 50% off
- All Professional Services fees are 50% off
The NGNCloudCommTM solution gives organizations flexibility to connect remotely, quickly. Agents can work from home PCs or mobile devices/tablets with clear call quality, synchronized CTI, and customizable scripting. Grupo NGN’s ready-made, safe and secure terminals gets agents without a home computer online in minutes.
With the recent launch of NGNInsights™, Grupo NGN’s patented performance and engagement tool will now be available to NGNCloudComm™ customers or offered as a stand-alone service. The offering also allows for Grupo NGN customers to take advantage of the Communication Center, a self-setup service enabling contact centers to effectively send messages to agents working remotely.
NGNCloudComm™ has been designed to continually adapt to the needs of enterprises. NGNCloudComm™ is ONE platform that addresses omnichannel skills-based routing of inbound and outbound phone, click-to-call, email, and SMS contacts and more. For more information on NGNCloudComm™ solution, visit www.grupongn.com/