Get Multiple Solutions From a Single Vendor

Let’s face it.  There are so many products and services that promise to solve a variety of your business and communications needs.  And many of the companies in the industry provide reputable solutions.  However, many times you may need one thing from one provider and another from another and so on and so forth.  Before you know it, you could end up with five contacts from different companies who don’t communicate with each other.  This makes you the manager of the solutions to the problem you wanted help with in the first place.

Why take yourself away from your work? There are a lot of benefits from working with one service provider for all your business solution needs. Take Grupo NGN for example.

You can start using our solutions in a short amount of time

When you purchase all of your services from Grupo NGN, your IT staff works with one point of contact to ensure the solutions are properly setup, customized to your needs, and all your data is migrated. If your company does not have an IT staff, we can help there as well.

Make it easier for your employees to work

Working with one service provider, like Grupo NGN, ensures that all provided solutions are properly integrated and work together with no effort from your side – which is the complete opposite of working with multiple service providers where the integration can be extremely difficult. Having a properly integrated solution also allows for easier training your employees to utilize the full capabilities of the solution.

You don’t have to worry about support.

Technology is complex. If you are using different service providers for different applications and something goes wrong, who should you call? Even when you call someone you may not get a straight answer.  After all, one service provider doesn’t know what the others are providing, which makes it easier to point the finger.  This means that you could spend a lot of time and effort working with each of them to get your problem resolved. But when there’s just one vendor in the picture, it’s far easier to resolve issues.

Savings!  Time is money.

Using a single provider lessens implementation and integration time needed.  If you are constantly rolling out new tools and/or product updates, then your daily responsibilities become more focused on maintenance and upkeep, which shifts your focus away from other important tasks.

Ultimately, there are many ways to approach vendor management that can offer value for your enterprise. It comes down to understanding the core needs of your employees and what matters most for your business. Once you have established your employee needs and the business drivers, you can be better equipped in deciding what to look for in a solutions provider.

Thinking of all that is involved in implementing and managing communication platforms in a business can be daunting and overwhelming.  Let Grupo NGN be your comprehensive Omni-Channel service provider.  Customer experience is our number one priority.  Our unmatched products, solutions and customer service are proof positive!

differences between call center and contact center

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