CCaaS General Articles from Grupo NGN

Total Experience with Grupo NGN

CX or Customer Experience has become a key marketing buzz word across multiple industries. Depending on the perspective and...

How much time does it take for your team to calculate bonus and commission programs?We have worked with a number of Contact...

California Regional MLS sees Schedule Adherence Improvement with NGNInsightsCalifornia Regional MLS (CRMLS) is the largest...

Grupo NGN will be releasing an update to NGNInsights (2.7.2) with exciting features including 5 specific customer requests....

Multiple changes to the way you conduct your business are coming from numerous fronts, State & Federal. A lot of these...

You have likely heard about the bill that was passed in Florida last July and are probably working on becoming compliant...

Over the last decade, things that used to be considered farfetched are becoming a reality more than ever. This fact is not...

Developed and designed by a team with behavioral science background, video game professionals, data visualization experts...

At Grupo NGN, we believe in options and solutions. You do not have to settle for manual or simple options that either are...

Grupo NGN is proud to announce its latest release of NGNInsights v2.7. We continue our commitment to enhance our software...

I remember being an IT executive for a large, well respected BPO when I was first encouraged to move our technologies –...

Grupo NGN, Inc. will complete rollout of STIR/SHAKEN attestation for all numbers by June 30, 2021. While many customers...